Joseph Acuña
Edinburg,TX
Summary
Versatile professional with a proven track record in project management and customer service, notably at BlueWave Express Car Wash. Skilled in maintaining equipment and heavy machinery, I excel in streamlining operations and enhancing team efficiency. My ability to manage high-stress situations has consistently improved customer loyalty and project outcomes.
Overview
6
6
years of professional experience
Work History
Groundsman
Edinburg Consolidated Independent School District
03.2022 - 02.2025
- Maintained equipment functionality with regular checks, cleaning, and minor repairs as necessary.
- Collaborated effectively with fellow groundsmen to complete projects efficiently and maintain high-quality standards.
- Boosted safety on the property by identifying potential hazards and promptly addressing them.
- Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
- Maintained grounds by trimming, weeding, and general clean-up.
Customer Service Representative
BlueWave Express Car Wash
06.2020 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Project Specialist
UA Attractions LLC
04.2019 - 08.2019
- Managed multiple projects simultaneously, ensuring timely completion and high-quality output.
- Established clear lines of communication between all parties involved in projects, preventing misunderstandings or miscommunications from jeopardizing outcomes.
- Improved project efficiency by streamlining communication and collaboration among team members.
- Maintained detailed documentation of project progress, facilitating smooth handovers and seamless transitions between phases.
Education
High School Diploma -
Edinburg North
Edinburg, TX06.2016
Skills
- Tree trimming and cutting branches
- Basic carpentry
- Maintaining equipment
- Heavy machinery
- Customer service
- Data entry
- Project management
- Work Planning and Prioritization
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- Gym Workouts
- Developing software, websites, and apps in various programming languages
- Cybersecurity
Timeline
Groundsman
Edinburg Consolidated Independent School District
03.2022 - 02.2025
Customer Service Representative
BlueWave Express Car Wash
06.2020 - 01.2022
Project Specialist
UA Attractions LLC
04.2019 - 08.2019
High School Diploma -
Edinburg North
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