Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Work Preference
Software
Languages
Interests
Timeline
Generic

Joseph Adams

Field Service Engineer
Alexandria,TN

Summary

Helpful professional commended as a valuable team player with expertise in Engineering and Customer Relationship Management. Ready to bring over 10 years of relevant work experience to a new position at a fortune 500 company.

Overview

17
17
years of professional experience

Work History

Field Services Engineer

Translogic / Swisslog-Healthcare
10.2023 - Current
  • Fostered relationships with client contacts to establish relationships to foster a sense of reliability and growth.
  • Sold Preventative Maintenance contracts to customers to ensure long term profitability.
  • Established scope for work orders and procedures for clients who were unfamiliar with system details.
  • Trained maintenance crews on systems and how to troubleshoot and understand system components and workflows.
  • Assisted in startups at both small and large scale hospitals systems for various phases of projects with costs of over 4$ Million dollars worth of assets.
  • Traveled to client sites up to 70% of the time in all areas of The United States.
  • Submitted work orders and parts quotes for customers at all locations to ensure appropriate parts were on hand.
  • Managed administrative tasks such as maintaining customer service logs and internal service records.
  • Recommended design changes, upgrades and replacements to improve systems performance.

Analyst

Nordic Global
07.2021 - 12.2022
  • Interacted with clients for training duties which were comprised of 800-12000 employees.
  • Trained 1000+ adult learners in Epic healthcare applications across various client systems.
  • Implemented learning programs from initial phases to post completion of software integration.
  • Used various Learning Management Software (LMS) to track and audit learning objectives and outcomes.
  • Gained certification in three Epic Applications.

Principal Trainer

AdvantageCare Physicians
05.2022 - 12.2022
  • Building and maintaining a training program for all nurses, care team supervisors, LPNs, and Case Managers.
  • Taught ~25 classes which were comprised of online training with 6-16 people in attendance.
  • Developed and created a learning program for a newly created position.
  • Taught biweekly classes consisting of 10-15 students and created surveys to collect and organize data.
  • Created and released 2-5 weekly tip sheets for common practices and new upgrades.
  • Led upgrade webinars for entire organization with ~800 attendees every month.
  • Tracked student progress, updated administrative data, and organized through various LMS.
  • Used Zoom, Teams, Power Point, and Word to present and create lesson worksheets and plans.

Analyst and Trainer

Gundersen Health Systems
02.2022 - 12.2022
  • Back end of Epic, building templates for providers, closing tickets using a ticketing system, and building and disseminating both a weekly and a monthly update.
  • Used ServiceNow to track modifications, projects, and workflows, closing 30-40 tickets weekly.
  • Met with internal staff to decide project priorities for releases and updates for end user management.

Trainer and At the Elbow Support/Super-User

University Health Network
06.2022 - 08.2022
  • Support Go-live implementation of Epic Software.
  • Supporting end users for go-live in 5 different hospitals in downtown Toronto.
  • Supported multiple sections at each location including In-Patient, ICU, PACU, Clinics, and research.
  • Epic expert on call for site leads to reroute needs and expertise as needed.

Training Development Specialist

InnovAge
03.2022 - 05.2022
  • Developed and created a full training program for the full life cycle of the project and trained the program to individuals at 3 sites as part of a pilot program.
  • Led training for providers and nurses during a full processes rework and implementation.
  • Supported at multiple sites including the pilot program.
  • Led Q&A sessions for multiple roles through online programs.
  • Built SBARs to help further refine new processes and standards for orders reporting.

Principal Trainer

Aspirus
08.2021 - 02.2022
  • Trained over 200hrs+ worth of classes while keeping materials up to date over the course of the project.
  • Trained and supported large-scale Epic implementation during pre implementation, Go Live, and post Go Live support at 7 hospitals and 21 clinics.
  • Primary contact for provider and surgeon training for super users, end users, and prior to Go Live drop in presentations both virtually and in person at multiple sites.
  • Managed classroom curriculum for each class, including testing, completion, and using Healthstream to mark attendance and completion.
  • Facilitated at the elbow support for IP Behavioral Health section and led as Site Leader for a location in Merrill, WI during Go Live.
  • Thrive After Go Live lead for Epic customization for IP Providers, coordinating with other team areas to ensure matching content delivery.
  • Trained refresher classes for IP Orders to bridge gaps in knowledge post-go-live using metrics based on administrative reports.

Plant Operator and Trainer

All Water Systems
02.2019 - 04.2021
  • Ran a production plant, and tasked with training new operators on how to use various equipment within the warehouse, and the plant.
  • Met with customers to survey sites and perform needs assessments for water system installs.
  • Up-sold systems to meet customer needs according to water testing results.
  • Build long standing customer relationships by organizing deliverables contracts for long term profitability.

Integrated Avionics Systems Supervisor

United States Air Force (Active Duty)
02.2009 - 05.2016
  • Led troubleshooting efforts to identify issues and correct them according to flight schedule and Air Force standard protocols.
  • Taught basic comprehension skills to individuals to be able to read and dissect diagram schematics.
  • Taught new recruits on a daily basis on how to locate and access different systems to perform key duties.
  • Ensure troops were up to date with Quality Assurance standards.
  • Met with organization leaders to discuss maintenance plans and coordinate with other shops.
  • Supported community outreach programs to help engage civilians and recruit new troops.

Education

Bachelor of Science - Business Management

Black Hills State University
Spearfish, SD
12.2018

Skills

  • Service contracts
  • Project management
  • Customer relations
  • Customer needs assessment
  • Strategic thinking
  • Contract negotiation
  • CRM software
  • Account planning
  • Complaint resolution

Certification

  • EpicCare Inpatient Procedure Orders License - May 2022
  • EpicCare Inpatient Procedure Orders Curriculum License - April 2022
  • Training Environment Build License - May 2022

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Software

Epic

Excel

Word

Outlook

Languages

English
Native or Bilingual

Interests

Hiking

Volunteering

Timeline

Field Services Engineer

Translogic / Swisslog-Healthcare
10.2023 - Current

Trainer and At the Elbow Support/Super-User

University Health Network
06.2022 - 08.2022

Principal Trainer

AdvantageCare Physicians
05.2022 - 12.2022

Training Development Specialist

InnovAge
03.2022 - 05.2022

Analyst and Trainer

Gundersen Health Systems
02.2022 - 12.2022

Principal Trainer

Aspirus
08.2021 - 02.2022

Analyst

Nordic Global
07.2021 - 12.2022

Plant Operator and Trainer

All Water Systems
02.2019 - 04.2021

Integrated Avionics Systems Supervisor

United States Air Force (Active Duty)
02.2009 - 05.2016

Bachelor of Science - Business Management

Black Hills State University

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