JOSEPH ADKINS
Hollywood
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
10
10
years of professional experience
Work History
General Manager
Dunkin Dounts
05.2017 - 10.2024
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Reviewed and approved employee schedules and timesheets.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Line Cook
Cracker Barrel Old Country Store
07.2014 - 01.2017
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Grilled meats and seafood to customer specifications.
- Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
Line Cook / Expo
HMS Host
03.2016 - 05.2017
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
Education
High School Diploma -
Mc Arthur High School
Hollywood, FL01.2014
Skills
- Word, excel, power point, etc
- Leadership and team building (For a high volume store)
- Problem Resolution
- Efficient multi-tasker
- Inventory Control
- Employee Scheduling (Running a store with 26 employee)
- Verbal and written communication
- Labor Cost Controls
- New Business Development
- Vendor Sourcing
- Budget Administration
Timeline
General Manager
Dunkin Dounts
05.2017 - 10.2024
Line Cook / Expo
HMS Host
03.2016 - 05.2017
Line Cook
Cracker Barrel Old Country Store
07.2014 - 01.2017
High School Diploma -
Mc Arthur High School