Joseph Aguero
Pasadena,CA
Summary
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Overview
6
6
years of professional experience
Work History
Supervisor
Sodexo Magic
Pasadena, CA
08.2020 - Current
- Work closely with other the rest of the Kaiser school of medicine to ensure all orders are fulfilled.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Run the day to day operations of a coffee shop
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maintained detailed records of sales transactions and daily shift reports.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Provided exceptional customer service by anticipating guest needs before they arise.
Sales Associate
Total Wine & More
Pasadena, CA
03.2018 - 08.2021
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
Education
Bachelor of Arts - Interdisciplinary Studies
University of North Texas
Denton, TX12-2017
Skills
- Inventory Control
- Schedule development
- Data Analytics
- Strategic Planning
- Employee Motivation
- Complex Problem-Solving
- Complaint resolution
- Courteous demeanor
- Client Relations
- Quality Control
- Customer consulting
- Customer Service
- Sales expertise
Timeline
Supervisor
Sodexo Magic
08.2020 - Current
Sales Associate
Total Wine & More
03.2018 - 08.2021
Bachelor of Arts - Interdisciplinary Studies
University of North Texas