Joseph Aguilera
Process Assistant
Tracy,CA
Summary
Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines. Hardworking and passionate job seeker with strong organizational skills eager to secure any position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Process Assistant
Amazon
Tracy, California
03.2023 - Current
- Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Driver
DoorDash
San Francisco, California
04.2020 - 03.2023
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company app and placing online orders, improving overall customer experience.
Education
GED -
California State University, Stanislaus
Turlock, CA 10.2024 - Current
High School Diploma -
Bear Creek High School
Stockton, CA 07.2016 - 05.2020
Skills
Fast learner
Customer service
Problem-solving abilities
Multitasking
Teamwork
Professionalism
Reliability
Timeline
GED -
California State University, Stanislaus
10.2024 - Current
Process Assistant
Amazon
03.2023 - Current
Driver
DoorDash
04.2020 - 03.2023
High School Diploma -
Bear Creek High School
07.2016 - 05.2020