Joseph A Kloiber, III
Wilmington,NC
Summary
Flexible and organized Restaurant Manager with 2 years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction. Seeking opportunities for professional growth within a company.
Overview
4
4
years of professional experience
Work History
Restaurant Manager
Charlington, LLC
Wilmington, NC
06.2020 - Current
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Developed strategies for improved operational efficiency and customer satisfaction.
- I started as a busser in 2020 and quickly worked my way to Manager. My duties include: scheduling, hiring and customer complaints. I manage between 20-25 FOH employees. At times my oversight includes the employees in BOH.
Fire Watcher
Ansley Park Luxury Living
Wilmington, NC
08.2023 - 12.2023
- Monitored fire alarm systems and responded to emergency calls.
- Investigated potential causes of fires and reported findings to supervisors.
Education
Associate of Arts -
University of North Carolina At Charlotte
Charlotte, NC05-2020
Skills
- Menu Development
- Schedule Coordination
- Staff Management
- Customer Engagement
- Restaurant Operations Management
- Customer-Oriented
- Complaint Resolution
- Stable Work History
- Inventory Control
- Public Speaking
Timeline
Fire Watcher
Ansley Park Luxury Living
08.2023 - 12.2023
Restaurant Manager
Charlington, LLC
06.2020 - Current
Associate of Arts -
University of North Carolina At Charlotte