Joseph Alers

Equipment Operator

Kane is able/ Id logistics

Scranton, PA

06.2017 - Current

Loaded and unloaded trucks with excavated material for transport to designated areas.
Repaired minor malfunctions in the field by making adjustments and replacing parts as needed.
Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
Performed daily maintenance checks on forklifts to ensure optimal performance.
Inspected loads prior to lifting to determine weight distribution and stability.
Ensured safety procedures were followed when operating forklifts.
Monitored warehouse aisles to prevent collisions with pedestrians or other equipment.
Loaded pallets onto trailers for shipment.
Transported materials between storage areas, loading docks and delivery vehicles as needed.
Stacked loaded pallets in designated areas using proper stacking methods according to company policies and procedures.
Reported any damages or malfunctions of equipment immediately to supervisor and manager.
Verified accuracy of incoming orders against packing slips before loading onto truck and trailer for shipment.
Unloaded delivery trucks with product by hand or utilizing lift-gate truck when needed.
Organized warehouse shelves and racks for efficient retrieval during order fulfillment process.
Checked expiration dates on products prior to stocking shelves or shipping out orders.
Received incoming shipments; verifying quantity, condition, labeling accuracy and conformance to purchase order specifications.
Operated powered industrial trucks in accordance with OSHA regulations.
Followed standard work instructions accurately when picking, sorting, staging and scanning products.
Kept record of daily activities such as number of items moved or handled throughout the day.
Collaborated with team members on various tasks related to storage and transport operations.
Utilized RF scanner technology while moving stock within facility in order to maintain accurate inventory levels.
Complied with safety regulations at all times while operating heavy machinery like forklifts.
Communicated with supervisor and other warehouse staff to coordinate work.
Inspected lifts before use to prevent damage to goods.
Unloaded incoming items from trucks and rail cars and transported materials to staging area.
Maintained yard appearance, keeping ground clean and clear.
Provided customer service support to customers over the phone and by email.
Handled customer inquiries and complaints in a timely manner.
Identified customer needs and provided appropriate solutions.
Processed orders, forms, applications, and requests.
Researched required information using available resources.
Followed up with customers to ensure their satisfaction.
Developed strategies to improve quality of customer service delivery.
Assisted in the development of customer service procedures and policies.
Performed account maintenance activities such as updating client information in databases.
Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
Updated job knowledge by participating in educational opportunities.
Participated in team meetings or training sessions when necessary.
Ensured compliance with applicable laws and regulations for provision of services.
Adhered to company's established protocols for handling confidential data.
Managed multiple tasks simultaneously while providing excellent customer service experience.
Consulted with customers regarding needs and addressed concerns.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Processed customer account changes with proprietary software.
Updated [Type] system with order specifics and customer details, preferences and billing information.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Developed strong customer relationships to encourage repeat business.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Summary

Overview

Work History

Equipment Operator

Education

High School Diploma -

High School Diploma -

Skills

Languages

Timeline

Equipment Operator

High School Diploma -

High School Diploma -

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