Joseph Alexander
Summary
Result driven and quick learner; Excellent writer and editor; Exceptional in Microsoft applications; Application manipulation; Accomplished in programming; Computer savvy; Highly gifted in sales; Proven closer; Quick rapport, which allows identifying customers’ needs rapidly; Relationship-builder; Adept to quickly identify the market; Develop solutions for new and existing customers; Conflict resolution; Data Entry; Policy and Procedures; Committed to active listening to reduce customer’s tension; Results and solution driven; Able to transfer my beliefs to client; Articulate; Top-notch organizational skills; Attentive to detail; Highly competent to handle confidential information; Dedicated to perform each essential duty satisfactorily; Dynamic and Diverse Thinker; Acute with computer technologies; Eager to learn new things Forthright Consultant Engineer providing accurate and concise assessments of ongoing projects and aiding in initial project design. Employ proven analytical techniques to expose weaknesses or flaws in development plans. Experienced at enhancing outcomes by applying evolutionary iteration to quickly deliver exceptional final products.
Overview
9
9
years of professional experience
Work History
Technical Support, Sales Consulting
Naturelle Productions
01.2024 - Current
- Manage all technical and sales requirements for CEO's hair production company
- Mastering python
- Becoming skilled in social media aspects
- Creating, Enhancing and Editing Online Videos
- Improving critical thinking skills
- Applied critical path method (CPM) to project planning, reducing dependencies and shortening overall completion timeframes.
Remote Consultant 2
SMTN
03.2023 - 11.2023
- Accepted all challenges and conquered them for 8 years; Overcame objections by persuading prospects to adapt company's point of view, and implemented plan of action for closure, Rapport builder to gain consumers trust.
- Worked independently and continued developing self-made scripts.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with teams to define, strategize, and implement marketing strategies.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Remote Consultant
SMTN
03.2020 - 03.2023
- Similar responsibilities but gave up managerial duties to work remotely.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings.
- Provided information for forecast analysis in support of decision-making.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Gathered, organized and input information into digital database.
Senior Consultant/Takeover Agent
SMTN
01.2017 - 03.2020
- Used company’s tools to make sure I integrated core values and developed own sale’s concepts.
- Achieved highest closing percentage for form leads.
- Assisted other agents with successfully completing the sales process.
- Trained, mentored, and coached new employees in their sales approach to improve overall success.
- Responsible for conducting potential new hire shadowing sessions.
- Provided feedback on the performance and growth of new hires to Management.
- Managed calls through TO Hunt Group.
- Made sales presentations and follow-up phone calls to prospective customers.
- Provided solution selling and education to customers on services offered: Conflict resolution and Problem solving.
- Exceeded quality assurance expectations: Proven use of judgement and Critical thinking abilities.
- Maintained lead tracking software database.
- Completed all required sales reports, Data Entry.
- Attended weekly management meetings for improvements to company’s objectives.
- Met weekly and monthly sales quotas/goals.
- Maintained regular and consistent attendance.
- Proven record of consistently exceeding company’s minimum standards.
- Oversaw all cancellations and supported other closers in the cancellation.
- Explicitly explained the details of the contract.
- Walked new clients through Loyalty program and enhanced maintenance fee protection video.
- Maintained contact and assisted customers with questions and concerns.
- Excellent interpersonal and motivational skills.
- Required to maintain an average of at least 80% to company minimum standards and requirements.
- Strong internet and computer software skills; Data Entry and strong mathematical aptitude.
- Exhibited professionalism, integrity, and competency befitting of a leader.
- Developed custom solutions based upon clients' strict requirements.
- Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
- Evaluated clients' needs and created plan of action to provide solutions.
- Exceeded customer requirements with accurate and deliverable solutions.
- Identified key areas in need of improvement and implemented plans to rectify issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Executive Consultant
Vacations Innovations
12.2015 - 01.2017
- Assisted other agents with successfully completing sales process.
- Contacted prospective clients regarding marketing and advertising of their timeshare property.
- Responsible for handling all selling aspects within scope of company’s objectives.
- Converted leads from various sources and generated revenue amongst department; Met weekly and monthly sales quotas/goals.
- Made initial sales presentations and follow-up phone calls to prospective. clients
- Made sales presentations and follow-up phone calls to prospective customers.
- Provided solution selling and education to customers on services offered.
- Exceeded quality assurance expectations.
- Corresponded with customers throughout sales cycle.
- I created contracts to be approved by clients.
- Attended weekly management meetings for improvements to company’s objectives.
Education
BSEET Degree - Electronic Engineering
DeVry Institute
Real Estate Licensure - Real Estate School
IREC
Real Estate School and Continuing Education -
Cameron Real Estate School
Skills
- Windows Environments
- Application support
- Hardware Configuration
- Software Installation
- Operating systems
- Customer Support
- Technical Support
- Remote Support
- Account updating
- Technical Troubleshooting
- Training abilities
- Complaint resolution
Accomplishments
Change company’s mindset on how we conduct business through implementation of software idea which changed the business culture and improved how we conduct business; Increased customers retention; One of the fastest to be promoted to Senior Consultant/Takeover Agent; Completed rigorous training and receive a certificate of completion of CORE DEVELOPMENT; Team’s most valuable player; Consistent rewards for 30k - 40k revenue club and exceeded Revenue goals; Exhibited professionalism, integrity, and competency befitting of a leader; Mentored, Monitored and persuaded other sales reps to improve and become better sales reps; Consistently breaking down walls of reluctant customers; Designed and implemented assimilation, acquisition, and training programs for administrative assistants; Executed all aspects of customer relationship management on a daily basis, which resulted in increased customer retention levels and reconciliation; Manufactured programs, which impacted a change in protocol of how the Utilities Commission operated their business; Slashed payrolls by saving department tens’ of thousands of dollars per month; Provided a positive environment, while training other co-workers; Saved department countless payroll hours by offering IT assistance services; Very direct and persistent, which led to being recognized as one of the company’s’ top sales producers’ of the year; Eclipse top sale’s agent of the month multiple times; Exceeded sales’ goals and performance repeatedly; Zero percent charge-backs; Lowest cancellation rate for the entire company
Timeline
Technical Support, Sales Consulting
Naturelle Productions
01.2024 - Current
Remote Consultant 2
SMTN
03.2023 - 11.2023
Remote Consultant
SMTN
03.2020 - 03.2023
Senior Consultant/Takeover Agent
SMTN
01.2017 - 03.2020
Executive Consultant
Vacations Innovations
12.2015 - 01.2017
BSEET Degree - Electronic Engineering
DeVry Institute
Real Estate Licensure - Real Estate School
IREC
Real Estate School and Continuing Education -
Cameron Real Estate School
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