JOSEPH ALEXANDRE
Houston,TX
Summary
Accomplished professional with a proven track record in caregiving and marketing, notably at Shell Petroleum Development. Excelled in developing strategic marketing campaigns and providing emotional support, enhancing brand visibility and client well-being. Skilled in autism spectrum knowledge and social media engagement, achieving significant brand awareness and fostering strong relationships.
Overview
20
20
years of professional experience
Work History
Caregiver, Special Needs
CORNERSTONE IN-HOME CARE
02.2022 - Current
- Prepared meals and snacks and fed clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
- Developed strong relationships with clients and families, fostering trust and open communication regarding care plans.
Caregiver
Caring Senior Service
04.2020 - 01.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Store Manager
Pier One Imports
11.2016 - 05.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
Teller
Chase Bank N.A
08.2014 - 04.2016
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Bank Teller
Wells Fargo
10.2011 - 01.2014
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Customer Service Representative
Discover Card
09.2010 - 08.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Marketing Associate
The Roomstore
01.2008 - 03.2011
- Boosted brand visibility by developing and executing targeted marketing campaigns.
- Enhanced social media presence with creative content and effective targeting.
- Coordinated successful trade shows and events, increasing brand exposure and generating new business leads.
- Supported the design process of various promotional materials including brochures, flyers, banners, and advertisements.
- Edited and assembled training materials and reports to meet client requirements.
- Secured positive media coverage by crafting compelling press releases that captured journalists'' attention.
Marketing Manager
Shell Petroleum Development
06.2004 - 05.2007
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
Education
Associate of Arts - Communication Studies
Fresno Pacific University
Fresno, CA09.2005
High School Diploma -
Pacific High School
San Bernardino, CA05.2001
Skills
- Patience and understanding
- Feeding Assistance
- Transportation Assistance
- Wheelchair Transfers
- Emotional Support
- Social Skills Development
- Autism Spectrum Knowledge
Accomplishments
- Special Education Department chairperson for [Number] years.
- Trained fellow teachers on the procedures for completing Individual Education Plans.
Timeline
Caregiver, Special Needs
CORNERSTONE IN-HOME CARE
02.2022 - Current
Caregiver
Caring Senior Service
04.2020 - 01.2022
Store Manager
Pier One Imports
11.2016 - 05.2020
Teller
Chase Bank N.A
08.2014 - 04.2016
Bank Teller
Wells Fargo
10.2011 - 01.2014
Customer Service Representative
Discover Card
09.2010 - 08.2013
Marketing Associate
The Roomstore
01.2008 - 03.2011
Marketing Manager
Shell Petroleum Development
06.2004 - 05.2007
Associate of Arts - Communication Studies
Fresno Pacific University
High School Diploma -
Pacific High School
Similar Profiles
EVELYN CABALESEVELYN CABALES
Assistant Administrator at Cornerstone Senior Home CareAssistant Administrator at Cornerstone Senior Home Care
Christian LopezChristian Lopez
Mortgage Advisor at Cornerstone Home LendingMortgage Advisor at Cornerstone Home Lending
Carlos AbrilCarlos Abril
Customer Care Representative at Cornerstone Home Lending, Inc.Customer Care Representative at Cornerstone Home Lending, Inc.