Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Alioto

Summary

Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker and dependable team player. Very quick learner and a strive to do the job correctly and efficiently.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

POOLCORP
11.2021 - 10.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Trained new personnel regarding company operations, policies and services.
  • Responded to customer requests for products, services, and company information.

Warehouse Associate

POOLCORP
11.2021 - 10.2023
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Performed inventory control, such as counting, and stocking merchandise.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Consistently lifted materials weighing as much as 75 pounds.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Operated forklift to safely move and safeguard stock and supplies in warehouse.
  • Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.

Head Cashier

Lowes Home Improvement
02.2021 - 11.2021
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Educated employees on register use, merchandising, and customer service.
  • Led cashiers and associates in providing thoughtful customer service.
  • Set and updated employee schedules to fulfill gaps based on expected customer demands.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Education

Associate of Arts - Radiology

Santa Rosa Junior College
Santa Rosa, CA
01.2026

High School Diploma -

Petaluma High School
Petaluma, CA
06.2020

Skills

  • Paperwork Processing
  • Complaint Resolution
  • Scheduling
  • Product Knowledge
  • Data Entry
  • Call Management
  • Product Sales
  • Client Relations
  • Staff Education and Training
  • Problem-Solving Abilities
  • Problem Resolution

Timeline

Customer Service Representative

POOLCORP
11.2021 - 10.2023

Warehouse Associate

POOLCORP
11.2021 - 10.2023

Head Cashier

Lowes Home Improvement
02.2021 - 11.2021

Associate of Arts - Radiology

Santa Rosa Junior College

High School Diploma -

Petaluma High School
Joseph Alioto