Joseph Alirez
Apache Junction ,AZ
Summary
Hardworking employee enthusiastic about learning sales technology field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
6
6
years of professional experience
Work History
Security Consultant
New Fold Digital
11.2017 - Current
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Used consultative sales approach to understand and meet customer needs.
Education
High School Diploma -
Robertson High School
Las Vegas, NMSkills
- Technical expertise
- Upselling techniques
- Strong communication
- CRM software proficiency
- Cold calling
- Security systems knowledge
- Time management
- Active listening
- Client retention
- Conflict resolution
- Team collaboration
- Customer Retention
- Sales Closing
Timeline
Security Consultant
New Fold Digital
11.2017 - Current
High School Diploma -
Robertson High School
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