Joseph Allen
Summary
Results-driven pharmacy professional with a proven track record of achieving company objectives through efficient and systematic approaches. Thrives in high-pressure environments, consistently adapting to new situations and challenges to optimize the organizational brand.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Manager of Accreditation
Amazon Pharmacy
12.2020 - Current
- Manage small team which oversees pharmacy accreditation activities at Amazon
- Manage relationships with both NABP and URAC
- Accreditation content expert for business owners and companywide decisions
- Support the overarching Compliance team at Amazon Pharmacy
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Mentored junior staff members for skill development and career progression within the organization.
- Implemented and developed operational standards, policies and procedures.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Implemented risk management framework, mitigating potential threats to project success and company operations.
Accreditation Manager
Amazon Pharmacy
09.2020 - 12.2020
- Created the now functioning Accreditation Team
- Led the company through both URAC and NABP renewals
- Overhauled companywide Policies
- Led cross-functional teams in addressing accreditation findings, developing action plans to address identified gaps or weaknesses.
- Facilitated communication between various stakeholders throughout the accreditation process including faculty, administration, and accrediting bodies.
- Served as a subject matter expert on both regional and specialized accreditations within the organization.
- Collaborated with team members to develop and execute comprehensive accreditation plans, resulting in successful renewals.
Pharmacy Quality Manager
Amazon Pharmacy
09.2018 - 09.2019
- Oversite of the centralized Quality Team
- Managed a team of 5
- Completed coaching with staff
- Worked on auditing and machine learning projects for improvements
- Help stand up secondary quality team in Arizona super site
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
- Evaluated quality problems and performed assessments to identify and resolve issues.
Quality Manager
PillPack
05.2018 - 09.2018
- Hired and created the quality team
- Improved tracking and tracing of quality related events and visibility
- Supported the Compliance team
- Decreased defects by 9X in first year
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
- Evaluated quality problems and performed assessments to identify and resolve issues.
Compliance Specialist
PillPack
04.2017 - 05.2018
- Supported the PIC in creating of the future pharmacy risk team
- Managed licensing and PSVs
- Supported PDMP
- Hired staff for quality and compliance team
- Implemented robust record-keeping systems that ensured accurate documentation was maintained according to regulatory requirements at all times.
- Assisted in the preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.
- Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory adherence.
- Reduced instances of non-compliance through meticulous monitoring of internal controls and periodic audits.
Onboarding Specialist/CPhT
PillPack
07.2015 - 04.2017
- Helped customers sign up for PillPack
- Transferred prescriptions where allowed as a Certified Technician
- Worked insurance issues for customers
- Triaged new customer calls
- Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
- Put together employee files and collected required digital or physical information to meet requirements.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
Senior Technician / Workflow Management Specialist
Rite Aid
02.2011 - 03.2015
- Mentored junior technicians, providing guidance on best practices to enhance their skills and knowledge base.
- Optimized processes by identifying areas for improvement and implementing innovative solutions.
- Liaised with internal departments to optimize productivity and efficiency.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
Registered Technician
Rite Aid
08.2006 - 01.2010
- Supported pharmacist in filling and dispensing of medications
- Called insurance companies
- Called doctor's offices
- Interacted with customers
- Filled medications
- Reduced errors in testing procedures by implementing rigorous quality control measures.
- Served as a reliable resource for peers seeking advice on technical matters or complex cases.
- Improved patient care by efficiently performing diagnostic tests and accurately interpreting results.
- Participated in internal audits to evaluate the quality of lab services provided and identify areas for improvement.
Registered Technician
Brooks Pharmacy
04.2006 - 08.2006
- Supported pharmacist in filling and dispensing of medications
- Called insurance companies
- Called doctor's offices
- Interacted with customers
- Filled medications
Education
Associates College Degree -
University of New Hampshire
Durham, NH01.2011
High School Diploma -
Souhegan High School
Amherst, NH01.2005
Skills
- Project Leadership
- Talent Development
- Negotiation and Conflict Resolution
- Quality Auditing
- Machine Learning
- Strategic Planning
- Cross-Functional Collaboration
- Operations Management
- Troubleshooting and problem resolution
- Data-driven decision-making
Certification
- Certified Pharmacy Technician, Pharmacy Technician Certification Board, 10/01/15, Present
- Certified Consultant, Accreditation Commission for Health Care, 08/01/20, Present
- Certified Pharmacy Technician, New Hampshire Board of Pharmacy, 10/01/15, Present
- Registered Pharmacy Technician, New Hampshire Board of Pharmacy, 03/01/06, 08/01/15
Accomplishments
Active seat on URAC's Pharmacy Accreditation Counsel
ACHC Certified Consultant
Timeline
Senior Manager of Accreditation
Amazon Pharmacy
12.2020 - Current
Accreditation Manager
Amazon Pharmacy
09.2020 - 12.2020
Pharmacy Quality Manager
Amazon Pharmacy
09.2018 - 09.2019
Quality Manager
PillPack
05.2018 - 09.2018
Compliance Specialist
PillPack
04.2017 - 05.2018
Onboarding Specialist/CPhT
PillPack
07.2015 - 04.2017
Senior Technician / Workflow Management Specialist
Rite Aid
02.2011 - 03.2015
Registered Technician
Rite Aid
08.2006 - 01.2010
Registered Technician
Brooks Pharmacy
04.2006 - 08.2006
High School Diploma -
Souhegan High School
Associates College Degree -
University of New Hampshire