Joseph Allgeyer
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
26
26
years of professional experience
Work History
Principle Application Analyst
Netcracker Technology - Formally Convergys
09.2021 - 04.2023
- Assisted in identifying gaps between business requirements and application capabilities and recommend action steps.
- Collaborated with business owners and other team members to evaluate and recommend solutions to complex problems and requests.
- Supported daily operations and system maintenance procedures.
- Performed troubleshooting, maintenance and optimization of billing applications.
- Automated processes to ensure they were run consistently and timely.
- Developed a series of audit scripts in Perl to ensure customer facing data was accurate.
- Provided Ad-hoc SQL reports based on client's requirements.
- Configured new scheduling software for clients to replace the current scheduler as a first step to moving to a cloud solution.
- Trained new hires to support clients.
Sr. Systems Analyst
Netcracker Technology - Formally Convergys
05.2012 - 09.2021
- Provided client support on system operation and troubleshooting.
- Resolved or escalated problem tickets to resolve user issues.
- Resolved malfunctions with systems and programs through troubleshooting.
- Investigated system issues and implemented resolutions to reduce downtime.
- Provided reports to management to aid in support of clients.
- Loaned out to other managers to help fill support gaps.
- Used SQL to find and resolve issues before they were reported by clients in a proactive manner.
Systems Analyst
Convergys/CBIS
08.1997 - 05.2012
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Resolved or escalated problem tickets to resolve user issues.
- Assessed business requirements to create focused solutions.
- Installed system updates to address vulnerabilities and reduce security issues.
- Performed software installations for new clients.
- Supported multiple licensed clients independently.
- Wrote a Perl script to change a clients invoice layout without prior Perl training.
- Wrote web front-end which allowed a user to run prewritten queries.
- Wrote a series of custom scripts to export an account from two merged systems and import the account into a test environment.
Education
Bachelor of Science - Information Systems
Thomas More College
Crestview Hills, KY06.1992
Skills
- Application Analysis
- Complex Problem-Solving
- Error Resolution
- IT Support
- Data Mining
- SQL
- Application Development
- Critical Thinking
Timeline
Principle Application Analyst
Netcracker Technology - Formally Convergys
09.2021 - 04.2023
Sr. Systems Analyst
Netcracker Technology - Formally Convergys
05.2012 - 09.2021
Systems Analyst
Convergys/CBIS
08.1997 - 05.2012
Bachelor of Science - Information Systems
Thomas More College
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