JOSEPH ALLOCCA
Concord ,NC
Summary
Achieved high customer satisfaction ratings through proactive support and relationship building. Enhanced order processing efficiency by leveraging CRM systems. Cultivated lasting customer relationships to drive repeat business.
Overview
7
7
years of professional experience
Work History
Ultra High Net Worth Client Representative
Vanguard
2025.06 - 2025.12
- Sales trained to identify and pitch Vanguard products and advisory services to clients
- Resolved customer grievances consistently, collaborating with team members to achieve solutions.
- Coordinated funds transfers between different types of accounts and at outside institutions.
Client Service Associate
UBS Financial Services
2021.06 - 2025.06
- Delivered exceptional client service, addressing inquiries and resolving issues promptly.
- Managed account documentation, ensuring accuracy and compliance with regulatory requirements.
- Collaborated with financial advisors to prepare client presentations and reports, enhancing communication efficiency.
- Implemented process improvements for client onboarding, reducing turnaround time for new accounts.
Financial Analyst
Synchrony
2020.06 - 2020.08
- Analyzed financial data and explained variances in close collaboration with senior business and unit managers.
- Compiled accurate data with routine queries of financial information systems.
- Performed research tasks with senior staff members to develop comprehensive analyses and presentations.
Golf Assistant
Sleepy Hollow Country Club
2019.06 - 2019.08
- Assisted members with golf bags on and off golf carts to promote positive customer service practices.
- Conducted various mowing and turf maintenance operations.
Education
Bachelor of Science (B.S.) - Finance
Pennsylvania State University
State College, PA05.2021
Skills
- CRM systems
- SIE
- Series 7
- Series 66
Timeline
Ultra High Net Worth Client Representative
Vanguard
2025.06 - 2025.12
Client Service Associate
UBS Financial Services
2021.06 - 2025.06
Financial Analyst
Synchrony
2020.06 - 2020.08
Golf Assistant
Sleepy Hollow Country Club
2019.06 - 2019.08
Bachelor of Science (B.S.) - Finance
Pennsylvania State University