Joseph Alvarez Ruiz
Orange,USA
Summary
Dynamic retail leader with proven supervisory experience and passion for delivering inspirational, authentic, and personalized customer service. Strong background in coaching and mentoring teams to achieve sales and service targets while maintaining smooth, efficient store operations. Experienced in cash reconciliation, opening/closing procedures, and leading by example to model exceptional customer service behaviors. Bilingual professional eager to bring retail excellence and leadership skills to prestige beauty retail environment.
Overview
7
7
years of professional experience
Work History
Personal Assistant /Associate Payroll Specialist
Lumbre Music
12.2018 - Current
- Coordinated scheduling and communications for team of 8+ members, demonstrating leadership and organizational skills essential to smooth operations
- Managed operational budget tracking and expense reconciliation, ensuring financial compliance and accuracy in all transactions
- Processed biweekly payroll for up to 18 employees with meticulous attention to detail and adherence to established procedures
- Supported team leaders in maintaining efficient operations through proactive communication and problem-solving
Retail Sales Associate
AutoZone
11.2021 - 03.2025
- Delivered authentic, personalized customer service by actively listening to needs and providing tailored product recommendations that built trust and loyalty
- Consistently met or exceeded sales goals through consultative approach and genuine enthusiasm for helping customers find optimal solutions
- Developed comprehensive product knowledge to educate customers and provide expert guidance on automotive parts and accessories
- Operated POS system efficiently while maintaining accurate cash handling and transaction processing during high-volume periods
- Created engaging visual displays to showcase premium products and attract customer attention, contributing to sales performance
- Worked flexible retail schedule including evenings, weekends, and promotional events to support store needs
Election Poll Worker
OC GOV
04.2024 - 11.2024
- Volunteered in civic service role while attending college, demonstrating commitment to community engagement.
- Provided professional customer service to diverse populations in high-pressure, regulated environment
- Maintained strict confidentiality and adherence to electoral procedures and guidelines.
- Demonstrated exceptional judgement and interpersonal skills when assisting voters with varying needs.
- Facilitated voter registration processes, ensuring compliance with electoral regulations.
- Managed polling station operations, coordinating staff and resources for efficient voting experience.
Receptionist
Piermann Chiropractor
06.2021 - 09.2021
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Coordinated scheduling for meetings and appointments, optimizing use of conference rooms.
- Maintained organized front desk area, enhancing overall office efficiency and professionalism.
- Assisted with patient scheduling and front desk operations in a clinical environment.
- Familiar with fast-paced, patient-facing environments; eager to gain experience in dental or surgical scheduling.
- Managed intake paperwork and maintained confidential client records following HIPAA-aligned protocols.
- Conducted outreach to customers for promotions and updates
- Provided personalized, attentive service to diverse patient populations, creating welcoming first impressions and positive ongoing relationships
- Managed front desk operations including scheduling, payment processing, and multi-line phone system with professionalism and efficiency
Shift Supervisor
Miguel’s Jr
06.2018 - 05.2021
- Supervised team of 5 employees across multiple shifts, coaching and mentoring staff on customer service standards and operational procedures to achieve service targets
- Led by example, modeling exceptional customer service behaviors and demonstrating proper procedures to inspire team performance and maintain consistency
- Managed store opening and closing procedures on rotating basis, including cash reconciliation, security protocols, and operational checklists
- Conducted start and end of day cash reconciliation, ensuring accurate accounting and adherence to cash handling policies with zero discrepancies
- Trained and mentored new staff on POS systems, customer service techniques, and operational best practices, contributing to reduced turnover and improved team performance
- Supported Store Manager in maintaining smooth, efficient store operations during high-volume periods while ensuring customer satisfaction
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty
- Achieved sales goals through inspirational team leadership and personalized customer engagement
Education
Associate Degree for Transfer (ADT) - Computer Science
Orange Coast College
Costa Mesa, CA12-2025
High School Diploma - undefined
Tustin High School
Tustin, CA01.2021
Skills
- Leading by example
- Supporting Store Manager/Assistant Manager
- Premium product knowledge
- Cash reconciliation
- Start/end of day procedures
- POS Systems & Retail Software
- Loss Prevention & Security Protocols
- Sales Target Achievement
- Bilingual Communication (English & Spanish)
- Attention to Detail
- Problem-Solving & Adaptability
- Flexible Schedule (Days, Nights, Weekends, Events)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Election Poll Worker
OC GOV
04.2024 - 11.2024
Retail Sales Associate
AutoZone
11.2021 - 03.2025
Receptionist
Piermann Chiropractor
06.2021 - 09.2021
Personal Assistant /Associate Payroll Specialist
Lumbre Music
12.2018 - Current
Shift Supervisor
Miguel’s Jr
06.2018 - 05.2021
High School Diploma - undefined
Tustin High School
Associate Degree for Transfer (ADT) - Computer Science
Orange Coast College
Volunteer work
Volunteering to drive people to the polls on election day
References
References available upon request.
Professional Attributes
- Proven track record in conducting structured interviews and managing intake processes
- Experience maintaining confidential records and ensuring compliance with operational procedures
- Demonstrated ability to communicate effectively with diverse client populations and management teams
Projects
Engineered a personal Python application that processes faster transaction checkouts for high-demand retail items, implementing automated scripts and real-time inventory monitoring to identify market opportunities and execute strategic purchasing decisions for personal resale profit.
Key Achievements & Skills
- Bilingual proficiency in English and Spanish to serve diverse client populations
- Experience coordinating between multiple stakeholders, including management teams and external partners
- Strong phone communication skills with ability to conduct professional service calls and updates
- Highly organized with exceptional attention to detail and confidentiality protocols
- Self-motivated and energetic with excellent time management and adaptability skills
- Compassionate approach to client services with strong problem-solving capabilities
- Quick learner with proven ability to master new systems and procedures efficiently