Joseph Alvini
Barrington,NJ
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Senior Residential Loan Officer
Allied Mortgage Group
10.2020 - Current
- Proactively identified solutions for customers experiencing credit issues.
- Researched and updated industry knowledge on changing legislation and regulations.
- Explained different types of loans pertaining to client situations.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Assisted customers with completing loan applications and other paperwork.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Negotiated loan terms and conditions with customers to secure best deal.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Analyzed financial statements to identify cost control initiatives.
- Facilitated business by implementing practical networking techniques.
Branch Sales Manager
Guaranteed Rate
01.2017 - 10.2020
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Maintained involvement in community affairs to foster and promote favorable bank image and public trust.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Resolved customer complaints to maintain high level of satisfaction.
- Organized promotional events and interacted with community to increase sales volume.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Director of Mortgage Operations
Gateway Funding Diversified Mortgage
12.2010 - 12.2016
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Built and managed processes for tracking and monitoring department performance.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Created reports, presentations and other materials for executive staff.
- Cooperated with company leadership and collaborated on projects of mutual interest to multiple levels of organizational leadership.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
VP of Mortgage Operations
Freedom Mortgage Corporation
04.2008 - 12.2010
- Established performance goals for department and provided methods for reaching milestones.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Increased company growth through collaboration with sales and marketing departments.
- Identified opportunities to improve business process flows and productivity.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Mitigated business risks by working closely with staff members and assessing performance.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Monitored industry trends, keeping current on latest changes and competition in industry.
- Established performance goals for department and outlined processes for achievement.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
Director of Retail Sales
Chapel Mortgage Corp
04.2003 - 03.2023
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Built relationships with customers and community to establish long-term business growth.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Facilitated business by implementing practical networking techniques.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma -
St John Neumann
Philadelphia, PASkills
- Client Account Management
- Government Lending
- Customer Interaction
- Sales Development
- New Business Generation
- Knowledge of State Grant Programs
- Document Analysis
- Regulatory Compliance
- Loan Counseling
- Knowledge of VA Loan Process
- Loan Product Promotion
- Desktop Underwriting Expertise
Timeline
Senior Residential Loan Officer
Allied Mortgage Group
10.2020 - Current
Branch Sales Manager
Guaranteed Rate
01.2017 - 10.2020
Director of Mortgage Operations
Gateway Funding Diversified Mortgage
12.2010 - 12.2016
VP of Mortgage Operations
Freedom Mortgage Corporation
04.2008 - 12.2010
Director of Retail Sales
Chapel Mortgage Corp
04.2003 - 03.2023
High School Diploma -
St John Neumann
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