Joseph Amparan
Hammond,IN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Luke's
Hobart, IN
10.2023 - 07.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong customer relationships to encourage repeat business.
Call Center Representative
Mobility Works
Merrillville, IN
11.2022 - 10.2023
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Janitor
Bryco Cleaning Service
Merrillville, IN
06.2018 - 10.2022
- Sweep, mop and vacuum floors of all areas.
- Clean and sanitize restrooms, sinks, counter tops and other surfaces.
- Empty wastebaskets and trash containers.
- Replenish bathroom supplies such as soap, paper towels and toilet tissue.
- Maintain janitorial supply inventory.
- Report any damages found in the building premises to supervisors immediately for repair works.
- Ensure compliance with health regulations regarding the use of hazardous materials.
Education
High School Diploma -
Merrillville High School
Merrillville, IN06-2005
Skills
- Complaint resolution
- Stock management
- Relationship building
- Positive and professional
- Problem-solving
- Retail sales customer service
- Adaptability and flexibility
Timeline
Customer Service Representative
Luke's
10.2023 - 07.2024
Call Center Representative
Mobility Works
11.2022 - 10.2023
Janitor
Bryco Cleaning Service
06.2018 - 10.2022
High School Diploma -
Merrillville High School