Joseph A Munoz
Lakeside,AZ
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
22
22
years of professional experience
Work History
General Manager
Titlemax
03.2014 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Reviewed performance data to monitor and measure productivity, goal progress and activity
levels. - Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Developed and implemented strategies to increase sales and profitability.
Branch Manager
Premier Furniture Solutions
05.2009 - 03.2014
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Maintained friendly and professional customer interactions.
Branch Manager
Cash Express
03.2006 - 04.2009
- Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
- Fostered strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
- Promoted a culture of innovation by encouraging staff to share ideas and solutions that improved overall branch operations and customer service levels.
- Conducted regular audits of branch operations to maintain compliance with internal policies and external regulations.
- Improved cash management procedures, ensuring accurate cash handling practices across all transactions within the branch.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Branch Manager
Check-N-Go
01.2003 - 02.2006
- Enhanced customer satisfaction with timely and accurate loan assessments, providing clear communication throughout the process.
- Reduced loan processing time by implementing efficient workflow management systems.
- Consistently met sales targets through proactive client outreach and relationship building efforts.
- Negotiated favorable terms with borrowers during loan restructuring processes, improving repayment success rates.
- Maintained a strong understanding of market trends and competitor offerings, allowing for the strategic positioning of products to attract new customers while retaining existing ones.
Education
High School Diploma -
Casa Grande Union High School
Casa Grande, AZSkills
- Leadership and team building
- Problem resolution
- Operations management
- Credit analysis
- Team player
- Efficient multi-tasker
- Time management
- Training and development
- Inventory control
- P&L management
Personal Information
Willing To Relocate: Anywhere
Certifications/ Accomplishments
-Highest Profiting Store for Quarter 3 (2024)
-General Manager of the Year (2014)
-Certified Trainer
-Hyper Performing District Director of Operations Program
Timeline
General Manager
Titlemax
03.2014 - Current
Branch Manager
Premier Furniture Solutions
05.2009 - 03.2014
Branch Manager
Cash Express
03.2006 - 04.2009
Branch Manager
Check-N-Go
01.2003 - 02.2006
High School Diploma -
Casa Grande Union High School