Summary
Overview
Work History
Education
Skills
Software
Timeline
SoftwareEngineer

Joseph Anderson

Richmond,MI

Summary

Personable and dedicated Customer Service Representative with extensive experience in Technology industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Multitasking Network Administrator with background in system upgrades and hardware monitoring. Determined employee with over 17 years of network component installation experience. Highly knowledgeable in system repairs and performance improvements. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

22
22
years of professional experience

Work History

Network Administrator/ Observability Team

UWM
Pontiac, MI
06.2019 - 06.2023
  • Team leader in the Network Operations Center installing and configuring observability platforms
  • Working closely with cross-disciplinary teams on the floor to ensure full stack observability
  • Configuring platforms to maximize performance and proactively detect issues before it affected client experience.

Operations Team Leader

CareTech Solutions
05.2012 - 06.2019
  • Promoted rapidly based on strong understanding of individual client relationships, team building, and team leadership performance
  • Responsible for managing the after-hours service provided for 38 multi-million-dollar hospital systems
  • Providing technical services and clinical support to clients through help desk services
  • Hiring, training, and supervising technicians in assisting end users with various clinical applications, billing systems, and computer software/hardware issues.
  • Provided leadership and direction to a team of 24 operations personnel.

Field Service Technician

Contractor
01.2009 - 01.2012
  • Repaired and installed office equipment for a number of contracted vendors Communicated with clients, parts vendors, help desks and end users to affect repair/install in a timely manner Represented clients in a professional and efficient manner keeping end user needs at the forefront.

Field Service Technician

Midwest Computer Resources
01.2006 - 01.2009
  • Repaired and installed various devices including AS400 systems, Cisco, DEC systems, Avaya systems and Windows products Communicated with clients, parts vendors, help desks and end users to affect repair/install in a timely manner
  • Repaired and installed various networking devices and cabling
  • Specialized in DATA storage devices and print systems.

Field Service Technician

Advanced Computer Resources
01.2001 - 01.2006
  • Provided on-site service and bench repair
  • Staged PC’s, printers and servers
  • Specialized in component level repair.

Education

Computer Networking Technology - Microsoft option - Associate of Applied Science Degree

Baker College, Clinton Township MI
03.2003

Skills

  • Audit & Internal Controls
  • Project Management
  • Regulatory Compliance
  • Staff Development
  • Attention to Detail
  • Systems Administration
  • Crisis Management
  • Process Analysis
  • Servant Leadership
  • Real Time Monitoring
  • Technical Documentation
  • Microsoft Office Suite
  • Citrix
  • Active Directory
  • Process Development
  • BMC Remedy Web
  • VM ware
  • Technology
  • Customer Relationship Management
  • Performance Monitoring

Software

Solarwinds

Dynatrace

Appdynamics

Thousandeyes

Servicenow

Vmware

Epic

Mckesson

BmcRemedy

Timeline

Network Administrator/ Observability Team

UWM
06.2019 - 06.2023

Operations Team Leader

CareTech Solutions
05.2012 - 06.2019

Field Service Technician

Contractor
01.2009 - 01.2012

Field Service Technician

Midwest Computer Resources
01.2006 - 01.2009

Field Service Technician

Advanced Computer Resources
01.2001 - 01.2006

Computer Networking Technology - Microsoft option - Associate of Applied Science Degree

Baker College, Clinton Township MI

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