Joseph Anderson
Great Falls,MT
Summary
With a proven track record at Rocky Mountain Truck Service, I enhanced service efficiency and customer satisfaction through meticulous order processing and effective communication. My expertise in data entry and client relationship building, coupled with a knack for identifying process improvements, significantly contributed to operational excellence.
Overview
24
24
years of professional experience
Work History
Service Order Writer
Rocky Mountain Truck Service
11.2013 - Current
- Provided ongoing feedback to technicians regarding customer concerns or preferences, fostering an environment of continuous learning and growth.
- Ensured accurate documentation of service orders by diligently reviewing and editing all entries.
- Analyzed data from completed orders to identify trends or patterns that could inform future process improvements or resource allocation decisions.
- Served as a liaison between clients and technicians to facilitate clear communication and prompt resolution of issues.
- Enhanced customer satisfaction by promptly addressing service order requests and inquiries.
- Consulted with customers to assess service requirements and produce accurate orders.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Promptly responds to inquiries and requests from prospective customers.
Hearing Aid Specialist
Hearing Montana, Inc (Miracle Ear)
03.2001 - 10.2013
- Licensed Hearing Aid Specialist. Proficient with equipment to perform hearing evaluations and program hearing aids to fit individual's needs.
- Followed all company policies and procedures to deliver quality work.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Assisted in developing strategic plan that aligned with long-term company goals.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
GED -
Great Falls High School
1900 2nd Ave South11-1996
Skills
- Strong organization
- Client relationship building
- Order tracking
- Deadline management
- Data entry expertise
- Work order processing
- Customer service
- Customer needs assessments
- Technician tracking
- Teamwork and collaboration
- Attention to detail
Timeline
Service Order Writer
Rocky Mountain Truck Service
11.2013 - Current
Hearing Aid Specialist
Hearing Montana, Inc (Miracle Ear)
03.2001 - 10.2013
GED -
Great Falls High School
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