Joseph Angus
Midway,GA
Summary
Diligent inventory clerk with solid background in managing financial records and administrative tasks. Effectively supported accounting teams by ensuring accurate documentation and timely communication. Demonstrated proficiency in bookkeeping and office management.
Overview
7
7
years of professional experience
Work History
Office Management
US Army
05.2007 - 02.2013
- Resolved customer complaints or answered customers' questions regarding policies and procedures.
- Supervised the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Provided employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Implemented corporate or departmental policies, procedures, and service standards in conjunction with management.
- Discussed job performance problems with employees to identify causes and issues and to work on resolving problems.
- Trained or instructed employees in job duties or company policies or arranged for training to be provided.
- Evaluated employees' job performance and conformance to regulations and recommended appropriate personnel action.
- Reviewed records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitored work activities, or evaluated performance.
- Recruited, interviewed, and selected employees.
- Interpreted and communicated work procedures and company policies to staff.
Administrative
- Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- Answered telephones, directed calls, and took messages.
- Maintained and updated filing, inventory, mailing, and database systems, either manually or using a computer.
- Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
- Opened, sorted, and routed incoming mail, answered correspondence, and prepared outgoing mail.
- Compiled, copied, sorted, and filed records of office activities, business transactions, and other activities.
- Compute, record, and proofread data and other information, such as records or reports.
- Typed, formatted, proofread, and edited correspondence and other documents, from notes or dictating machines, using computers or typewriters.
- Completed work schedules, manage calendars, and arrange appointments.
- Reviewed files, records, and other documents to obtain information to respond to requests.
Customer Service
- Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Checked to ensure that appropriate changes were made to resolve customers' problems.
- Determined charges for services requested, collected deposits or payments, or arranged for billing.
- Referred unresolved customer grievances to designated departments for further investigation.
- Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Resolved customers' service or billing complaints by referring activities such as exchanging refunding money, or adjusting bills to higher echelon departments.
First line Supervisor
- Directed and coordinated the activities of employees engaged in military training and operational tasks.
- Conferred with other supervisors to coordinate operations and activities within or between departments.
- Planned and established work schedules, assignments, and training to meet military operational goals.
- Inspected equipment to detect defects or malfunctions and to correct all deficiencies.
- Conducted employee training in equipment operations or work and safety procedures, or assigned employee training to experienced workers.
- Resolved worker complaints or answered workers' questions regarding policies and procedures.
- Trained or instructed employees in job duties or company policies and procedures or arranged for training to be provided.
Platoon Sergeant
U.S. Army Active Duty
05.2007 - 02.2014
- Led training exercises to enhance team readiness and operational effectiveness.
- Coordinated logistics for equipment maintenance, ensuring mission preparedness.
- Mentored junior soldiers, fostering skill development and leadership qualities.
- Implemented safety protocols to reduce incidents and improve compliance.
- Analyzed performance metrics to drive continuous improvement initiatives within the platoon.
- Facilitated communication between command staff and subordinate units for effective operations.
- Oversaw daily operations, ensuring adherence to military standards and protocols.
- Promoted safety awareness within the platoon, significantly reducing accidents during training exercises and deployments.
- Established a strong team dynamic within the platoon through effective communication and leadership strategies.
- Maintained health, welfare and combat readiness of personnel within platoon.
- Contributed valuable input during key decision-making processes as an integral member of the command team.
- Evaluated soldier performance regularly, providing constructive feedback that led to overall improvement in individual skills and abilities.
- Developed junior leaders through mentorship programs, enhancing their skillsets for future career progression.
- Advised Maintenance Control Officer regarding needed repairs and material readiness.
- Managed over $1,000,000 worth of equipment during garrison and deployment operations.
- Streamlined administrative processes to ensure timely completion of all assigned tasks and objectives.
- Conducted thorough risk assessments prior to any operation or training exercise for optimal safety measures.
Education
Master's Degree - Educuation
Concordia University
Seattle, WA01-2016
Bachelor of Arts - General Studies
Southern New Hampshire University
Hooksett, NH04-2014
Skills
- Office management professional
- Back office management
- Office management expertise
- Office management
- Office management technologies
- Office management experience
- Office supplies management
- Logistics management experience
- Time management
- Crew safety management
- Management skills
- Reliable inventory management
- MS office proficient
- Administration and management
- Office record management
Timeline
Office Management
US Army
05.2007 - 02.2013
Platoon Sergeant
U.S. Army Active Duty
05.2007 - 02.2014
Administrative
Customer Service
First line Supervisor
Master's Degree - Educuation
Concordia University
Bachelor of Arts - General Studies
Southern New Hampshire University