Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joseph Ansah

Dumfries,Virginia

Summary

Compassionate Patient Care Technician with a proven track record at Quality Home Care Solutions, skilled in vital signs monitoring and patient advocacy. Enhanced patient satisfaction through attentive care and effective communication, while training new staff to uphold high standards of service. Dedicated to improving patient outcomes and fostering a supportive healthcare environment.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Patient Care Technician

Quality Home Care Solutions
08.2016 - Current
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.

Weekend Supervisor

Community Concepts
06.2022 - 09.2024
  • Collaborated with management on strategic planning initiatives, contributing valuable insights based on weekend operations data.
  • Managed financial transactions accurately, reducing discrepancies in cash handling procedures.
  • Directed cleaning, restocking, and customer service activities.
  • Enhanced team efficiency by implementing effective scheduling and task delegation.
  • Resolved conflicts among staff members by facilitating open communication and mediating disputes.
  • Evaluated staff performance regularly, offering constructive feedback to improve overall capabilities.
  • Implemented customer service best practices to create memorable experiences for patrons during weekend hours.
  • Improved employee retention rates with proactive support, guidance, and performance reviews.
  • Mentored staff in the development of essential skills, promoting career advancement opportunities within the organization.
  • Maintained a safe and secure environment for staff and customers through consistent monitoring of facility conditions.
  • Increased customer satisfaction levels by addressing concerns promptly and professionally.
  • Streamlined operational processes through regular evaluations, making adjustments as necessary to optimize productivity.
  • Contributed to long-term business growth strategies by providing feedback on weekend operations trends and patterns.
  • Oversaw inventory management to ensure adequate stock levels at all times while minimizing waste.
  • Performed all required tasks at start and end of shift to facilitate seamless transitions between work groups.
  • Determined appropriate job tasks for team members based on training and individual strengths.
  • Improved employee performance through positive reinforcement and effective training.
  • Educated staff on strategies for handling difficult customers and challenging situations.

Custodian

Stafford County Government
03.2019 - 10.2023
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Moved furniture for cleaning and set up for special events.
  • Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Collaborated with other custodial staff to complete larger projects efficiently and effectively.
  • Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
  • Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
  • Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
  • Checked in and stocked inventory throughout facility.
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Reported damages and hazardous conditions to management for further action.
  • Supported event setup and tear-down, contributing to successful school functions.
  • Reduced waste through efficient use of cleaning supplies and equipment.
  • Cleaned equipment and machinery to maintain in optimum working condition.
  • Assisted in inventory management to ensure adequate supplies were always available for custodial needs.
  • Participated in ongoing training opportunities to stay up-to-date on best practices in facilities maintenance.
  • Contributed to positive first impressions with meticulous upkeep of entrance areas and walkways.
  • Increased efficiency by conducting routine inspections on custodial equipment and performing necessary maintenance tasks.
  • Reported vandalism or other damage to property to supervisor.
  • Streamlined facility maintenance by promptly addressing minor repairs.
  • Fostered safer environment by promptly addressing spillages and potential slip hazards.
  • Streamlined communication with management regarding maintenance needs, leading to quicker resolution times.
  • Improved operational efficiency by organizing storage areas for easy access to cleaning supplies and tools.
  • Reduced instances of pest infestations by overseeing strict waste disposal and storage policy.
  • Increased efficiency in cleaning routines by implementing color-coded microfiber system.
  • Enhanced building safety by conducting regular security checks and reporting potential hazards.
  • Assisted in achieving higher satisfaction levels among facility users, responding quickly to cleanliness and maintenance requests.
  • Reduced supply costs through efficient inventory management and judicious use of cleaning supplies.
  • Improved air quality with use of eco-friendly cleaning products and proper ventilation practices.
  • Bolstered security measures, regularly checking doors and windows for proper closure after hours.
  • Contributed to reduction in complaints related to facility maintenance, regularly inspecting areas for upkeep.
  • Enhanced community comfort by maintaining outdoor areas, including sidewalks and parking lots, free from debris and snow.
  • Ensured hygienic environment by adhering to sanitation protocols in restrooms and kitchen areas.
  • Maintained cleanliness in high-traffic areas, contributing to positive public image of facility.
  • Conducted minor repairs to prevent disruptions, fixing leaks and replacing light bulbs.
  • Fostered positive relationships with building occupants, enhancing cooperation in maintaining clean environment.
  • Improved facility appearance with meticulous floor waxing and carpet cleaning.
  • Enhanced team productivity by leading training sessions on new equipment and cleaning techniques.
  • Coordinated with maintenance team to address and resolve facility issues promptly.
  • Streamlined waste management processes, promoting recycling and sustainability efforts.
  • Supported event setups and breakdowns, enabling smooth operation of school and corporate events.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Maintained floor cleaning and waxing equipment.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Operated buffers and burnishers to clean and polish floors.
  • Supervised supplies in inventory and submitted reorder requests.
  • Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.

Mail Carrier

United States Postal Services
04.2017 - 09.2018
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
  • Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
  • Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
  • Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
  • Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Handled mail and packages with care to prevent damage during delivery.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Proactively communicated route changes or potential delays due to construction or road closures with supervisors for alternative planning purposes.
  • Enhanced customer satisfaction with timely and accurate mail delivery to both residential and commercial addresses.
  • Maintained a high level of safety by adhering to traffic laws, utilizing defensive driving techniques, and navigating various weather conditions.
  • Ensured the security of mailboxes by diligently locking them after deliveries to protect customers'' personal information and prevent theft.
  • Completed large-volume seasonal deliveries such as tax documents, holiday packages and election materials on time to meet strict deadlines.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
  • Assisted in reducing lost or misdelivered mail through diligent attention to detail when handling packages and letters.
  • Helped maintain a clean work environment in the post office facility by participating in regular cleaning tasks as needed.
  • Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
  • Participated in ongoing USPS training programs to stay current on postal service procedures, regulations, and best practices for efficient mail delivery.
  • Collaborated with fellow carriers for seamless coverage during vacations, illnesses, or other absences to ensure uninterrupted mail delivery service.
  • Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
  • Monitored weather conditions regularly to adjust delivery routes accordingly.
  • Expedited processing times by efficiently unloading incoming trucks and transferring sorted mail into designated areas for further distribution.
  • Reduced the number of customer complaints regarding undelivered or damaged packages through careful handling practices during transportation from the post office to recipient addresses.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Streamlined mail carrier operations by effectively using handheld scanners to track package status and confirm deliveries.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Contributed to increased postal revenue by promoting and selling USPS products and services during daily deliveries.
  • Streamlined mail sorting processes, improving efficiency and reducing delivery times.
  • Reduced incidence of lost or damaged mail by implementing careful handling procedures.

PSE Mail Processing Clerk

United States Postal Service, USPS
11.2017 - 01.2018
  • Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
  • Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
  • Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
  • Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
  • Coordinated with team members to manage heavy workloads, ensuring timely completion of all assigned tasks while maintaining high-quality standards.
  • Operated mail processing equipment proficiently, minimizing downtime due to malfunctions or user error.
  • Demonstrated adaptability by quickly learning new technologies and processes introduced into daily operations for increased effectiveness.
  • Delivered consistent performance under pressure during peak mailing seasons, effectively managing increased volumes without compromising service quality or efficiency.
  • Provided excellent customer service while assisting walk-in clients with mailing needs and addressing their concerns professionally.
  • Prevented loss of critical documents by thoroughly inspecting all incoming materials for damage or tampering prior to distribution within the facility.
  • Conducted routine maintenance on mail processing machines, ensuring consistent uptime and reducing the need for costly repairs or replacements.
  • Expedited package delivery times by accurately weighing, labeling, and dispatching parcels according to postal regulations.
  • Actively participated in safety meetings and workshops, contributing to a secure and accident-free workplace environment.
  • Safeguarded sensitive information by adhering to strict confidentiality protocols when handling personal correspondence.
  • Enhanced team productivity with effective communication and collaboration during high-volume periods.
  • Collaborated with colleagues across departments to streamline workflows and improve overall organizational efficiency within the mailroom environment.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Processed and organized incoming mail for distribution to appropriate departments.
  • Tracked outgoing mail to provide accurate customer updates.
  • Checked parcels were securely sealed to eliminate losses.
  • Labeled packages with clear, correct information to reduce mailing errors.
  • Updated mailing lists with current addresses and contact information for smooth customer communications.
  • Utilized customer service skills to provide exceptional service for repeat clientele.
  • Added accurate data entry into computer system to complete transactions.
  • Planned routes and service updates to improve customer satisfaction.
  • Used computer systems to track packages and update client information.
  • Upsold postal services like insurance and tracking.
  • Provided service and sales to walk-in customers.
  • Monitored performance of junior team members and offered support.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.

Education

Bachelor Of Business Administration - Human Resources Management

All Nations University
Ghana West Africa
05.2014

Associate Degree In Applied Science - Statistics

Koforidua Polytechnic
Ghana West Africa
11.2002

Certificate In Education - Elementary Education

Akrokerri Teacher Training College
Ghana West Africa
06.1994

High School Diploma - General Art

Tarkwa Secondary School
Ghana West Africa
06.1990

Skills

  • Vital signs monitoring
  • CPR certification
  • Patient observation
  • Blood glucose testing
  • Basic life support
  • Infection control standards
  • Catheter care
  • ADL support
  • Specimen collection
  • Infection control
  • Phlebotomy techniques
  • Feeding assistance
  • Patient positioning
  • Adaptable
  • Professional bedside manner
  • Patient services
  • Emergency response
  • Patient education
  • Data collection
  • EKG interpretation
  • Mobility assistance
  • Clinical training
  • Information protection
  • Infection prevention
  • Emotional support
  • Medical equipment operation
  • Healthy meal preparation
  • Hospice and palliative care
  • Sterilization techniques
  • Corrective action planning
  • Qualified in patient transport
  • Mobility assistance aptitude
  • Team collaboration
  • Active listening
  • Compassionate care
  • Acute care
  • End-of-life care
  • Safety protocols
  • Patient advocacy
  • Health monitoring
  • Physical therapy support
  • Feeding assistance specialist
  • Restocking supplies
  • Basic nursing care
  • Patient hygiene management
  • Monitoring patient conditions
  • Patient assistance
  • Bed preparation
  • Healthcare expertise
  • Oxygen therapy
  • Body mechanics knowledge
  • Patient mobility training
  • Vitals documentation
  • Time management
  • HIPAA compliance
  • Patient-focused care
  • Certified in CPR/AED
  • Vital signs
  • Recording vital signs
  • Empathy and compassionate care
  • Calm under stress
  • Attention to detail
  • Direct patient care
  • CPR/AED
  • Medical terminology knowledge
  • Patient care
  • Patient care technician (PCT)
  • Electronic charting
  • Responding to emergencies
  • Patient care quality
  • Collecting vital signs
  • Inpatient care
  • Emotional and social support
  • Activities of daily living ADL support
  • Client documentation
  • Patient care technician/assistant
  • Blood sugar monitoring
  • Supporting personal needs
  • Patient care technician
  • Clinical documentation
  • Phlebotomy training
  • Family communication
  • Electronic recordkeeping
  • Patient assessments
  • Room cleaning and restocking
  • Transporting patients
  • Heavy lifting
  • Medical terminology
  • Documenting behaviors
  • Heartsaver CPR AED (CPR AED)
  • Care monitoring
  • Supply restocking
  • Output monitoring and reporting

Certification

Patient Care Assistant (PCA)

PCR

First Aid

CompTIA Security+

CISM( Certified Information Security Manager)

Timeline

Weekend Supervisor

Community Concepts
06.2022 - 09.2024

Custodian

Stafford County Government
03.2019 - 10.2023

PSE Mail Processing Clerk

United States Postal Service, USPS
11.2017 - 01.2018

Mail Carrier

United States Postal Services
04.2017 - 09.2018

Patient Care Technician

Quality Home Care Solutions
08.2016 - Current

Bachelor Of Business Administration - Human Resources Management

All Nations University

Associate Degree In Applied Science - Statistics

Koforidua Polytechnic

Certificate In Education - Elementary Education

Akrokerri Teacher Training College

High School Diploma - General Art

Tarkwa Secondary School

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Joseph Ansah