Joseph Antoine Mouangue
silver spring,Maryland
Summary
Dynamic store manager with over five years of retail leadership experience, specializing in leveraging advanced technology and maintenance expertise to drive operational excellence. Proficient in POS systems (Shopify, Oracle Retail), inventory management software (NetSuite, Zoho Inventory), and data analytics tools (Power BI) to optimize sales and streamline workflows. Skills in CRM implementation, e-commerce platform integration, and cybersecurity protocol enforcement, ensuring and efficient operations.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Giant Food Stores
Silver Spring, MD
11.2023 - Current
- Organized weekly meetings with department heads to review progress on key objectives.
- Maintained a safe working environment by enforcing safety regulations.
- Supervised cash handling processes to ensure accuracy of transactions.
- Provided training to new employees on company policies and procedures.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Coordinated with transportation personnel regarding delivery schedules ensuring that all items were delivered on time.
- Prepared monthly reports on sales figures, expenses, profits.
Maintenance Manager
Americana Center
Rockville, MD
07.2021 - Current
- Trained new employees on policies, procedures, and customer service expectations.
- Established protocols for responding quickly and efficiently to emergency repair requests from tenants.
- Supervised a team of maintenance technicians to ensure work is completed according to specifications.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
Seafood Manager
Giant Food Stores
Silver Spring, MD
09.2022 - 11.2023
- Prepared daily reports outlining stock levels, deliveries, and waste disposal.
- Ensured compliance with all food safety regulations and standards.
- Reviewed ordering practices to minimize spoilage and maximize efficiency in use of resources.
- Inspected work areas regularly to ensure cleanliness and hygiene standards were met.
- Trained new employees in preparation, handling, and storage procedures for seafood products.
- Set up displays that showcased the features of various types of seafood items.
- Provided guidance to staff on proper techniques for handling fresh fish, shellfish.
- Resolved customer complaints in a timely manner to maintain positive relationships.
- Monitored quality of fresh and frozen seafood products.
Education
Software Engineering
Liberty University
Lynchburg, VA01-2026
Skills
- POS systems expertise
- Project management
- Problem-solving
- Data analytics and reporting
- Employee coaching
- Customer relationship systems
- Department oversight
- Database administration
Languages
French
Professional
English
Professional
Timeline
Assistant Store Manager
Giant Food Stores
11.2023 - Current
Seafood Manager
Giant Food Stores
09.2022 - 11.2023
Maintenance Manager
Americana Center
07.2021 - Current
Software Engineering
Liberty University
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