Joseph Antus
West Melbourne
Summary
Detail-oriented Level 1 Technical Support professional with strong hardware troubleshooting and incident response skills. Recognized for delivering exceptional customer service and contributing innovative solutions to enhance team performance.
Overview
27
27
years of professional experience
Work History
Level 1 Technical support , Customer Service
USSI Global
West Melbourne
03.1999 - Current
- Level One Technical support. Trouble shoot headend equipment with technicians, swapping equipment if necessary and authorizing in the process.
- Project administration. Assist Field Engineering and field techs and prioritize dispatches.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service as team lead prior to level one support.
Education
Some College (No Degree) - Criminal Science
Suffolk County Community College
Selden, NYSkills
- Hardware troubleshooting
- Incident response
- Project coordination
- Team collaboration
- Effective communication
- Call center customer service
- Superb customer service
References
References available upon request.
Timeline
Level 1 Technical support , Customer Service
USSI Global
03.1999 - Current
Some College (No Degree) - Criminal Science
Suffolk County Community College