Joseph Arellanes
Los Lunas,NM
Summary
Dynamic delivery driver with a proven track record at Door Dash, recognized for enhancing customer satisfaction through timely and accurate deliveries. Skilled in GPS navigation and route planning, I maintain a clean driving record while demonstrating dependability and strong teamwork. Committed to optimizing delivery efficiency and ensuring exceptional service.
Overview
5
5
years of professional experience
Work History
Delivery Driver
Door Dash
01.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Expedited deliveries to meet customer deadlines and requirements.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Successfully avoided time delivery delays by carefully planning best routes.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
Pizza Delivery Driver
Pizza Hut
03.2020 - 01.2024
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
- Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
- Provided exceptional customer service through courteous interactions and professional communication while handling transactions.
- Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Collaborated with restaurant staff to streamline order processes and improve overall efficiency during busy periods.
- Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
- Maintained a professional appearance, ensuring that personal grooming and uniform standards were in compliance with company policies.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Showcased adaptability by adjusting delivery routes based on traffic conditions or customer preferences, optimizing order fulfillment times.
- Exceeded company expectations for prompt deliveries, resulting in increased repeat business from satisfied customers.
- Maintained organized, safe and clean work areas and complied with company safety and security standards.
- Adhered to strict safety standards while transporting perishable food items, ensuring that all products arrived at their destination in optimal condition.
- Performed routine vehicle maintenance checks to ensure optimal performance on delivery routes, reducing downtime due to mechanical issues.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
- Addressed issues and resolved customer complaints to establish trust and reliability.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
- Assisted with sorting and organizing stockroom items.
- Delivered orders to customers to drive full satisfaction.
- Operated delivery vehicles safely and efficiently.
- Stocked shelves and loaded orders to prepare deliveries.
- Processed payments, made change, and provided receipts.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Communicated regularly with dispatcher for delivery route details and changes.
Education
Diploma - General Studies
School of Dreams Academy
Los Lunas, NM05.2018
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Dependable and reliable
- Attention to detail
- Punctual and reliable
- Safe driving
- Clean driving record
- GPS and route planning
- Safe driving record
- GPS navigation
- Delivery scheduling
- Route planning
- Order verification
- Customer interaction
- Valid class B commercial Driver's license
Timeline
Delivery Driver
Door Dash
01.2024 - Current
Pizza Delivery Driver
Pizza Hut
03.2020 - 01.2024
Diploma - General Studies
School of Dreams Academy
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