Joseph A. Arnold

Work History

BIOptimizers.com

01.2025 - Current

Facilitated staff meetings focused on analyzing employee knowledge and identifying strategies for continuous improvement.
Created in-depth training material for all employees..
Conducted training courses and prepared videos for long-term use.
Researched and obtained relevant course materials to achieve training objectives.
Implemented new learning strategies depending upon employees' skill levels.

BIOptimizers.com

06.2023 - 12.2024

Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
Increased sales revenue by identifying and pursuing new business opportunities.
Built client relationships by acting as liaison between customer service and sales teams.
Maintained high standards of customer service by answering pricing, availability, use and product questions accurately.
Contacted regular and prospective customers to explain product features and solicit orders.
Achieved sales goals and service targets by cultivating and securing new customer relationships.

LuckyVitamin.com

01.2018 - 03.2023

Respond to customer product inquiries, and emails, and assist with product questions and answers.
Initiate calls with existing and new customers, to create a book of business with over 1,500 customers.
Address customers' needs by initiating contact and making recommendations to my book of business every 60 days to increase average over-value sales averaging more than $40,000 per month.
Met and exceeded monthly sales goal month over month through consistent positive interactions building comprehensive programs to fit health and fitness goals and empower them to improve their health.
Facilitated a high customer retention rate by advising customers on their nutritional needs post-purchase to increase conversion rate and net promoter score.
Support the marketing department by writing blogs, product reviews, and social media posts.

Gary’s World of Wellness (LuckyVitamin.com)

01.2012 - 01.2018

Managed and maintained a 10,000-square-foot retail health food location.
Built and maintained store website, social media, email service, loyalty program, and print media advertising venues.
Developed and implemented strategies for customer service, and sales analysis.
Reach out to local colleges and businesses in the community to increase market awareness.
Analyzed sales, margins, and inventory to determine in-store sales promotions. Built and executed store promotions via multi-platform advertising venues.
Analyzed industry trends and sales data to determine product mix and category management.

General Nutrition Centers

01.1999 - 01.2012

As an Area Manager, I was responsible for managing 6-8 separate locations from 2003-2009.
Part of a small team of Area Managers that trained new managers due to exemplary customer service skills, sales techniques, and administrative experience.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Built comprehensive programs to fit health and fitness goals and empowered customers to improve their health.
Raised store rank to a top 500 store out of 8,000 company-wide, averaging $800,000+ per year.
To increase customer lifetime value by consistently delivering positive in-store experiences, focusing on customers’ unique needs, and selling highly targeted products that produce the most effective results.
Maintained annual shrink percentage below .25 percent.

Pennsylvania Army National Guard

01.1992 - 01.2002

Enlisted infantry soldier focusing on mortar gunnery during and after college enrollment. Served as squad leader from 1997-2001.
Mentored recruits in basic military skills and mortar gun proficiency.