Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Arthur

Delaware,OH

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

7
7
years of professional experience

Work History

Event Ambassador

TopGolf
12.2021 - Current
  • Coordinated schedules and timelines for events.
  • Brainstormed and implemented creative event concepts and themes.
  • Managed event logistics and operations.
  • Performed event coordination for larger parties and gatherings.
  • Developed post-event reports to determine effectiveness of each event.
  • Consulted with customers to determine objectives and requirements for events.
  • Reviewed event bills to confirm accuracy and approve payment.

Assistant Store Manager

Journeys Shoes
05.2017 - 11.2021
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.

Brand Ambassador

Hello Fresh
02.2020 - 09.2020
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Communicated product information with confidence and educated consumers about company.

Education

Columbus State Community College
Columbus, OH
05.2017

Skills

  • Schedule Management
  • Event Logistics Management
  • Business Administration
  • Sales Expertise
  • Managing Events Start to Finish
  • Staff Training
  • Goals and Performance
  • Customer Service
  • Product and Service Sales
  • Critical Thinking

Timeline

Event Ambassador

TopGolf
12.2021 - Current

Brand Ambassador

Hello Fresh
02.2020 - 09.2020

Assistant Store Manager

Journeys Shoes
05.2017 - 11.2021

Columbus State Community College

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Joseph Arthur