Overview
Work History
Education
Skills
Certification
Security Clearance
Computer Skills And Qualifications
Summary
Work Availability
Timeline
Generic
Joseph Artis

Joseph Artis

ServiceNow Developer
Virginia Beach,VA

Overview

28
28
years of professional experience
1
1
Certification

Work History

ServiceNow Developer

CACI International
Remote, VA
02.2025 - Current
  • ServiceNow Developer to support our customer to provide a common set of required EIT services across 187 bases to implement a consistent, high-quality experience for users across all mission environments and enable USAF to transition focus from network operations to mission operations.
  • The ServiceNow Developer will support our DoD customer to implement an enterprise IT service delivery model that provides consistent, secure, high-quality, and cost-effective services to enable mission success and improve end user experience across the customer environment.
  • Design and develop self-hosted ServiceNow instances in support of an on-prem environment supporting the USAF.
  • Support configuring, developing, and optimizing ServiceNow ITSM capabilities within the platform.
  • Provide technical specification and implementation of ServiceNow integrations.
  • Provide expertise on all technical questions related to development on of ServiceNow.
  • Develop the technical solutions, implements them, and performs the component integration tests.
  • Understand the business needs and the needs to standardize processes and build this into the design.
  • Understand the large scale thinking and approach needed for success of the project.
  • Advanced level understanding of ServiceNow required.
  • Advanced level programming skills.
  • A fundamental understanding of ITSM, ITIL and CMDB.
  • Ideal candidate must be self-motivated with a proven track record in ITSM technologies and comfortable in the dynamic.
  • Candidate must be organized and analytical, adept at working in a team environment, able to implement on time to a project schedule, and able to handle multiple priorities in a fast-moving environment.
  • JavaScript/AngularJS development experience.
  • System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP.
  • Strong communication, Strong presentation and writing skills.
  • Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members.
  • Understands technical and functional design requirements related to ServiceNow.
  • Create and manage scripts and workflow.
  • Integrate external data sources into ServiceNow.
  • Build custom dashboards based on custom application data models and external data sources.
  • Customize and configure workflows and define notifications as part of custom workflows in applications.
  • Leads integration of new products based on client requirements.
  • Address problems of systems integration, compatibility, and multiple platforms.
  • Consult with project teams and end users to identify application requirements.
  • Assist in the evaluation and recommendation of application software packages, application integration and testing tools.
  • Instruct, assign, direct and check the work of others on the development team.
  • Participate in development of software user manuals and technical reports.

ServiceNow Developer

Softact Solutions
Bowling Rock, NC
05.2022 - Current
  • Provide application development, maintenance, and technical support by using good practice web programming techniques within the ServiceNow platform.
  • Collaborated with cross-functional teams in Agile/Scrum environments to design and develop ServiceNow solutions, leveraging best practices to meet both technical and functional requirements.
  • Provided expertise in multi-domain ServiceNow environments, supporting both internal and external customer needs while ensuring platform integrity across multiple instances.
  • Developed and implemented customized solutions using ServiceNow's scripting capabilities, including Business Rules, Script Includes, Client Scripts, and ACLs, to drive efficient workflows and improve platform usability.
  • Led system enhancements and integrations, creating workflows that optimize business processes and ensure compliance with ITIL standards.
  • Worked closely with stakeholders to translate complex business needs into effective ServiceNow solutions, leveraging Performance Analytics to monitor KPIs and system performance.
  • Advised and collaborated with teams on ServiceNow design best practices and development standards, ensuring scalability, maintainability, and adherence to enterprise architecture.
  • Diagnosed and resolved performance issues on the ServiceNow platform, implementing tuning and optimization techniques to enhance system response and reliability.
  • Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform.
  • Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all applications for use after the upgrade completes.
  • Provide software coding and customization including, but not limited to screen tailoring, workflow administration, report setup, data imports, integration, scripting, third party software integrations, and custom application development.
  • Obtain and analyze business requirements to purpose sustainable solutions in ServiceNow.
  • Coordinate and solve complex technical data.
  • Develop, maintain, and execute reports to ensure system operation meets performance targets.
  • Create and maintain system design.
  • Other duties as assigned.
  • Periodic Travel.

ServiceNow Systems Administrator

Imagine One Technology & Management
Norfolk, VA
07.2018 - 02.2022
  • Work with a cross-functional team to manage the configuration, implementation and maintenance of the ServiceNow system.
  • Manages workflows, user roles and access, integrations, and will implement and drive automation in the system.
  • Managed configuration, implementation, and maintenance of the ServiceNow platform, ensuring compliance with security and performance standards across all functional areas.
  • Facilitated the rollout of new applications and enhancements on the platform, coordinating with technical and business stakeholders to streamline Service Catalog and Service Portal implementations.
  • Engaged in Agile/Scrum project teams to deliver system improvements and fulfill project milestones, creating and managing Update Sets and performing instance migrations as needed.
  • Maintained expert knowledge of ServiceNow modules including Incident, Problem, Change, Asset Management, and Knowledge Base, consistently contributing to ITSM process improvements.
  • Performed extensive data analysis and reporting to track platform usage and system health, providing actionable insights for management to inform data-driven decisions.
  • Enhanced system security through strategic administration of user roles, access control lists, and adherence to company and regulatory standards.
  • Oversee, configure and implement architectural solutions in ServiceNow to meet business needs.
  • Perform day to day support, administration and maintenance of the ServiceNow platform.
  • Work closely with the team and business users to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams.
  • Experience with workflow automation, data policies, UI policies, and actions.
  • Experience with client and server scripting.
  • Work directly with end users to resolve support issues within ServiceNow.
  • Monitor system stability and performance metrics to prevent service degradation or interruption.
  • Identify opportunities for and implement service improvements across all functional areas (e.g. – training, knowledge management, documentation, service desk processes).
  • Perform installation and testing of ServiceNow updates and new releases.
  • Maintain expert knowledge on the ServiceNow platform, technical services and utilities.
  • Manage ServiceNow version updates and new releases which includes testing, documentation, analysis of new functionality and implementation of the release across TEST and PROD regions.

PC Technician

Electronic Systems Inc.
Virginia Beach, VA
10.2015 - 07.2018
  • This position assists customers and staff with technical support of desktop computers, applications, and related technology.
  • Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines.
  • Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
  • The position utilizes one-on-one consultancy to end users and staff.
  • This position also assists in the maintenance and testing of network servers and associated equipment.
  • The position’s responsibilities require independent analyses, communication and problem solving.
  • Work is performed with little to no supervision and requires initiative and judgment.
  • Assist with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
  • Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
  • Execute telephone and on-site customer field support.
  • Recommends and / or performs upgrades on systems to ensure longevity.
  • Assesses functional needs to determine specifications for purchases.
  • Order computer supplies and parts.
  • Responsible for support of numerous organizations and businesses end user computer issues– which includes but not limited to workstations, laptops, tablets, printers, service servers, and related equipment.
  • Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations.
  • Update configurations, utilities, software default settings, etc. to comply with the standards and policies of the organization that is being serviced.
  • Assist with onboarding of new users including PC setup and deployment for new employees using standard hardware, images and software.
  • Maintain inventory of all equipment, software and software licenses.
  • Multi-task and worked independently.

Human Resource Specialist

United States Army Reserves
Fort Story, Virginia Beach
01.2006 - Current
  • Provides advice on diverse military personnel questions or problems in a multitude of action areas ensuring compliance with procedures and regulations.
  • Prioritized actions and ensure prompt processing of personnel actions analyzes problems and concerns and develops internal methods, procedures and controls to accomplish workload.
  • Has a broad understanding of administrative regulations and procedures to ensure that plans and programs are developed for effective management of Command personnel.
  • Processes awards for soldiers including reviewing for grammatical accuracy, assigning permanent order numbers, filing and distributing finalized awards.
  • Maintains officer evaluation reports (OER) and noncommission officer evaluation reports (NCOER) policies, program objectives and regulatory and procedural matters; obtains, reviews and analyzes statistical data to identify progress and problem areas; makes recommendations and ensure evaluations meet regulatory and procedural guidance.
  • Coordinates the Command Sponsorship program for the unit.
  • Publishes travel orders for service member and dependences.
  • Maintains Access Database, which monitors awards, evaluations, arrivals, departures, levy briefs, orders and rating schemes for command.
  • Tracks and maintains arrivals, slotting, deployments, training and departures in EMILPO and PERSTEMPO. Pulls monthly reports.
  • Specializes in retirement, transition, and unqualified resignation for soldiers.
  • Coordinates TAPS, retirement medical appointments, and mandatory pre-retirement briefing for soldiers.
  • Records manager for IPERMS. Ensure all soldiers records are updated and correct.
  • Submit required documents through IPERMS for record updates.
  • Provide expertise, guidance and provides one-on-one assistance to service members, explaining standard pay entitlements, answers inquiries regarding new accounts, cost- of-living adjustments methods of computations, etc.
  • Ensures all military entitlements are in compliance with the Defense Finance and Accounting Service (DFAS), Department od Defense (DoD) and Joint Travel Regulations (JTF).
  • Reviews source, substantiating and supporting pay authorization documents to ensure completeness, propriety, authentication, accuracy, and compliance with applicable regulations, policies and precedents.
  • Ensures all leave and passes are incompliance with the leave regulation.
  • Prepares routine correspondence, messages, reports and forms.

Motor Housing Machine Operator

STIHL Inc.
Virginia Beach, VA
06.2006 - 10.2015
  • Operate, maintain Engel injection molding machines tooling and processes.
  • Demonstrated analytical, problem-solving and decision-making skills.
  • Thorough understanding of molding machine controls and processes.
  • Strong mechanical and electrical troubleshooting.
  • Ability to operate all aspects of molding equipment.
  • Dimensional inspection of parts using optical and hard tool inspection equipment.
  • Identifying tooling and materials needs to aid in more efficient operation.
  • Recording entries of operations on Operation Logs.
  • Troubleshoot system.
  • Working to schedule and effectively communicating deadline issues.
  • Maintain a safe clean and orderly workplace.

IT Help Desk

Department of Veteran’s Affairs
Hampton, VA
11.2012 - 12.2013
  • Provided maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk.
  • Active Directory: Deactivated and deleted over a thousand objects still active in the Domain who leases had expired and added over a thousand new computers who leases were just activated.
  • Performed basic daily functions such as resetting usernames and passwords and creating new users ID and email accounts.
  • Responsible for administration and internal support of the Company’s PCs, printers, servers, and related equipment.
  • Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations.
  • Provide helpdesk support and resolve problems to the end user’s satisfaction.
  • Monitor and respond quickly and effectively to requests received through the IT helpdesk.
  • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
  • Modify configurations, utilities, software default settings, etc. for the local workstation.
  • Utilize and maintain the helpdesk tracking software.
  • Assist with onboarding of new users.
  • Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
  • Install, test and configure new workstations, peripheral equipment and software.
  • Maintain inventory of all equipment, software and software licenses.
  • Report issues to the Service Desk for escalation.
  • Manage PC setup and deployment for new employees using standard hardware, images and software.
  • Assign users and computers to proper groups in Active Directory.
  • Perform timely workstation hardware and software upgrades as required.
  • Work and travel alone between work locations by driving personal vehicles with no direct supervision.

IT Specialist

Three Oaks Elementary School
Virginia Beach, VA
04.2013 - 05.2013
  • Interacted with peers and vendors to resolve hardware and software problems.
  • Provided technical assistance and advice to personnel involved in system design, programming, database design, and modifying commercially developed software.
  • Provided systems support on personal computers, mini-computers or main frames.
  • Assisted in the installation and configuration of hardware and software applications.
  • Scheduled the installation of new or modified hardware, operating systems, and software applications.
  • Reviewed and implemented local policies regarding system access, network rights, and physical access to systems and equipment.
  • Troubleshoot problems and implemented changes on multiple computer platforms.
  • Diagnosed system failures to isolated source of problems between equipment, systems software, and application programs.
  • Advised staff on issues pertaining to operating systems and hardware status.

Interior Communications Electrician

United States Navy
Little Creek Base, VA
01.2002 - 01.2006
  • Operated, coordinated, and performed organizational and intermediate maintenance on alarm, warning, and indicating systems, interior communication systems, ship's speed and steering control systems, power generation and distribution systems, data conversion and distribution systems, aviation monitoring and landing aids, information and training systems, gyroscopic navigation systems, and environmental systems.
  • Interpreted and analyzed ship's blueprints and system interface diagrams; inspected, tested, analyzed, and made detailed casualty analysis; and directed repair of electrical, electronic, fiber optic, hydraulic, mechanical, and synchronic and servo systems.
  • Performed analytical, problem-solving and decision-making skills.
  • Installing, rearranging, and maintaining ships wiring and cabling including fiber optics.
  • Connect, disconnect, test, repair and maintain various types of ship telephones and various other equipment.
  • Interpreting service orders and circuit diagrams.
  • Worked aloft, climbed ladders and poles, crawl spaces, and other confined spaces to accomplish job missions.

Ammunition Technician

United States Marine Corps
Camp Schwab, Okinawa
11.1997 - 11.2001
  • Directed and coordinated the implementation of the following activities: Accountability, receipt, storage, issue, inspection, maintenance and demilitarization of conventional ammunition, components, residue and inert training ammunition devices.
  • Investigated and reported conventional ammunition accidents, failures, or malfunctions.
  • Prepared and reviewed ammunition storage waivers.
  • Prepared, reviewed and implemented the following operational plans in ammunition storage areas: Firefighting, emergency destruction.
  • Physical security, explosive safety and transportation flow.
  • Performed other company grade Officer level duties as required for the unit mission.
  • A self-aware and adaptive technical expert, combat leader, trainer and advisor.

Education

Bachelor of Science Degree - Computer Science Major: Network Security

ECPI University
09.2013

Skills

  • ServiceNow Administrator
  • ServiceNow Developer
  • JavaScript

Certification

  • Security +
  • Project Management Expert
  • ServiceNow Certified Systems Administrator/Cert No. 24970386
  • ServiceNow Certified Implementation Specialist – Risk and Compliance/Cert No. 24970506
  • ServiceNow Micro-Certification - Predictive Intelligence
  • ServiceNow Micro-Certification - Automated Test Framework
  • ServiceNow Micro-Certification - Integration Hub
  • ServiceNow Micro-Certification - Flow Designer
  • ServiceNow Micro-Certification - Performance Analytics
  • ServiceNow Micro-Certification – Service Portal
  • ServiceNow Micro-Certification – Virtual Agent
  • ServiceNow Micro-Certification - Agile and Test Management Implementation

Security Clearance

Active Secret

Computer Skills And Qualifications

  • ServiceNow Administrator
  • ServiceNow Developer
  • JavaScript

Summary

ServiceNow Developer with robust experience in implementing and optimizing ServiceNow solutions. Demonstrates strong skills in scripting, workflow automation, and IT Service Management. Known for effective team collaboration, adaptability, and delivering impactful results. Reliable, efficient, and adept at handling dynamic project requirements.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

ServiceNow Developer

CACI International
02.2025 - Current

ServiceNow Developer

Softact Solutions
05.2022 - Current

ServiceNow Systems Administrator

Imagine One Technology & Management
07.2018 - 02.2022

PC Technician

Electronic Systems Inc.
10.2015 - 07.2018

IT Specialist

Three Oaks Elementary School
04.2013 - 05.2013

IT Help Desk

Department of Veteran’s Affairs
11.2012 - 12.2013

Motor Housing Machine Operator

STIHL Inc.
06.2006 - 10.2015

Human Resource Specialist

United States Army Reserves
01.2006 - Current

Interior Communications Electrician

United States Navy
01.2002 - 01.2006

Ammunition Technician

United States Marine Corps
11.1997 - 11.2001

Bachelor of Science Degree - Computer Science Major: Network Security

ECPI University

Similar Profiles

CREATE PROFILE