Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joseph A. Shoaf

Lewisville,NC

Summary

Dynamic leader with a proven track record in business analysis and customer relationship management, honed across roles at Food Lion/Delhaize America and other leading companies. Expert in driving revenue growth and team building, with a knack for implementing effective sales strategies and enhancing operational efficiency. Achieved significant improvements in customer satisfaction and operational productivity.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Food Truck Owner/Operator

Rockin’ Dawgs Hot Dogs
Lewisville, NC
09.2019 - Current
  • Maintaining a food mobile unit to the standard of state and local laws and regulations
  • Building relationships with food suppliers, equipment suppliers and other suppliers needed for operation
  • Coordinating with businesses to schedule events where the food truck will be operating
  • Inspecting the conditions of equipment that they are in safe and working conditions
  • Always Maintaining a clean and safe environment during setup, operation, clean up and preparation
  • Creating a menu that is appealing to the customers while adhering to operating cost
  • Understanding the use social media marketing and advertising tools to promote business
  • Managing finances of the business by tracking profits and expenses

Deli Manager

Lowes Foods/Alex Lee Inc
Winston-Salem, North Carolina
03.2025 - 07.2025
  • Managed daily operations of deli department and ensured product quality.
  • Trained and supervised staff on food safety and customer service protocols.
  • Coordinated inventory management and restocking of deli products regularly.
  • Developed schedules to optimize workflow and staff coverage during peak hours.
  • Implemented new merchandising techniques to enhance product visibility and appeal.
  • Resolved customer complaints efficiently to maintain high satisfaction levels.
  • Conducted regular inspections to ensure compliance with health regulations.
  • Collaborated with suppliers to maintain fresh product availability and quality standards.
  • Ordered necessary deli supplies to maintain stock levels.
  • Monitored daily sales reports to maximize profitability.
  • Ensured cleanliness and sanitation of deli area, equipment, and supplies.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
  • Created promotional displays to attract customers to the deli section.

Deli Clerk

Publix Grocery Store
Clemmons, NC
10.2024 - 03.2025
  • Providing premier customer service, including greeting customers and answering their questions.
  • Maintaining Publix’s high standards for freshness and sanitation.
  • Selling products by providing customers with information needed to make product-related decisions.
  • Filling, maintaining, and rotating products and displays.
  • Preparing special orders and party trays.
  • Recommending foods, providing samples of meats and cheeses, cutting, weighing, packaging, and pricing meats and cheeses, and responding to customer inquiries and requests.
  • Preparing custom salads according to customer requests
  • Ensuring proper storage of all products in cooler/freezer/deli
  • Cleaning and preparing workstations.
  • Updating displays and informing customers about specials, promotions, and new items.
  • Helping customers checkout as needed.

Assistant Store Manager/Replenishment Manager

Food Lion/Delhaize America
Winston-Salem, NC
09.2023 - 04.2024
  • Responsible for managing shelf inventory within Center Store to ensure that variety and selection is available
  • Collaborate with Store and Department Management to plan for key holidays and events on merchandising plans that all advertising and sales promotions are utilized
  • Ability to train, coach and influence associates to achieve to their highest potential while adhering to company standards
  • Working with management on achieving budgeted operating results with focus on achieving labor results, managing inventory, controlling supply expense and overall productivity
  • Creating a positive customer shopping experience with using skills and knowledge of department products
  • Understanding use of company tools such as; Average Cost Inventory System, Computer Assisted Ordering, and financial reports
  • Observe and correct unsafe conditions that could cause a threat to customers and associates
  • Observe and ensure compliance with company security, safety, and food safety standards
  • Ensure compliance with local, state and federal regulations
  • Successfully complete Computer Based Training (CBT), Training Packet and Training Aid course
  • Treat all store information as strictly confidential

Evening Manager, Perishable Manager

Food Lion/Delhaize America
Winston-Salem, NC
05.2016 - 10.2019
  • Assist the Store Manager and Assistant Store Manager with the day-to-day operations of the entire store
  • Responsible for managing shelf inventory within Center Store to ensure that variety and selection is available
  • Collaborate with Store and Department Management to plan for key holidays and events on merchandising plans that all advertising and sales promotions are utilized
  • Responsible for hiring, training, and developing associates
  • Ability to train, coach and influence associates to achieve to their highest potential while adhering to company standards
  • Working with management on achieving budgeted operating results with focus on achieving labor results, managing inventory, controlling supply expense and overall productivity
  • Creating a positive customer shopping experience with using skills and knowledge of department products
  • Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
  • Understanding use of company tools such as; Average Cost Inventory System, Computer Assisted Ordering, scheduling, productivity and financial reports
  • Ensure that staffing schedules across departments meet the stores needs
  • Observe and correct unsafe conditions that could cause a threat to customers and associates
  • Observe and perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
  • Ensure compliance with local, state and federal regulations
  • Successfully complete Computer Based Training (CBT), Training Packet and Training Aid course
  • Treat all store information as strictly confidential

Bartender, To-Go Specialist, Server/Sales, BOH, Certified Trainer

Olive Garden/Darden Inc.
Winston-Salem, NC
03.2005 - 04.2016
  • Cross Trained in Multiple Positions
  • Excellent Time Management and Organization
  • Intensive Detail to Needs and Time Restraints of Patrons
  • Cash Management and Banking involving Secured Company Procedures
  • Interactions with Regular Clientele and Repeat Business
  • Reception, Operation of a Multi-line Phone System, Recording Messages and Directing Callers
  • Taking Accurate Orders and Partnering with Team Members to Serve Food and Beverages That Meet or Exceed Quests' Expectations
  • Mixing, Garnishing and Serving Alcoholic and Non-Alcoholic Drinks While Adhering to Company Standards for Serving Alcoholic Beverages
  • Following Recipe Guidelines to Meet or Exceed Guests' Expectations While Ensuring Proper Food Safety and Sanitation Standards to Ensure Guest Safety
  • Help Train Fellow Employees to Grow and Succeed Within Company Standards

Education

Associate in science - Richard Childress Race Car Technology

Forsyth Technical Community College
Winston-Salem, NC
12.2013

Skills

  • Customer relationship management
  • Business analysis
  • Revenue growth
  • Business planning
  • Team building
  • Verbal and written communication
  • Problem-solving abilities
  • Performance reviewing
  • Onboarding and orientation
  • Performance tracking and evaluation
  • Product merchandising
  • Stock rotation
  • Promotions planning
  • Stock control
  • Merchandising strategies
  • Scheduling coordination
  • Recruitment and hiring
  • Employee training
  • Store operations
  • Continuous improvement
  • Time management abilities
  • Self motivation
  • Goal setting
  • Sales strategy
  • Conflict resolution
  • Policy administration
  • Business analysis and reporting
  • Vendor management
  • Analytical skills
  • Professionalism
  • Interpersonal skills
  • Cross-functional team leadership

Certification

Food Safety Manager Certified, National Registry of Food Safety Professionals, 03/01/28

Timeline

Deli Manager

Lowes Foods/Alex Lee Inc
03.2025 - 07.2025

Deli Clerk

Publix Grocery Store
10.2024 - 03.2025

Assistant Store Manager/Replenishment Manager

Food Lion/Delhaize America
09.2023 - 04.2024

Food Truck Owner/Operator

Rockin’ Dawgs Hot Dogs
09.2019 - Current

Evening Manager, Perishable Manager

Food Lion/Delhaize America
05.2016 - 10.2019

Bartender, To-Go Specialist, Server/Sales, BOH, Certified Trainer

Olive Garden/Darden Inc.
03.2005 - 04.2016

Associate in science - Richard Childress Race Car Technology

Forsyth Technical Community College

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