Joseph Astorga
Covina,CA
Summary
A dynamic and ambitious Undergraduate with a Bachelor of Science in Business Administration/ Management and a strong background in project management. Shows great leadership and a wide range of skills with proven success in operations, coordination, customer service, sales, marketing, and data analysis. Highly adaptable and dedicated to using a diverse skill set to drive success and achieve organizational objectives. Eager to bring a strong work ethic and innovative mindset to a project management position, ensuring efficient and effective results in a dynamic business environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Warehouse Operations/ Coordinator / Logistic
Diamond Distributions
05.2022 - Current
- Strategically plan and coordinate daily warehouse operations to maximize efficiency and resource utilization.
- Oversee comprehensive inventory management, ensuring meticulous stock processing and maintaining exemplary standards for audits.
- Cultivate and maintain strong client relationships, proactively gathering feedback and resolving issues to enhance satisfaction and loyalty.
- Ensure strict adherence to quality standards and operational procedures, driving overall operational excellence and compliance.
- Lead and mentor new staff, imparting best practices and safety protocols to elevate team performance and service quality.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
Construction/Remodeling Technician
Sebas Construction & Remodel
01.2020 - 12.2021
- Specialized in remodeling for both commercial and residential properties, including plumbing, electrical, and roofing tasks
- Performed a variety of construction tasks such as framing, drywall setup, painting, and floor installation, ensuring adherence to project specifications and quality standards.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Maintained compliance with regulatory standards and safety requirements.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Sales Associate
Costco
10.2019 - 01.2020
- Delivered high-quality customer service, managed product storage, and facilitated efficient cart retrieval and storage operations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales / Cashier
Floors Escape Inc
01.2018 - 08.2019
- Provided customer support in a fast-paced retail environment, handled freight operations, and maintained strong team collaboration.
- Enhanced store sales by upselling products and suggesting additional items to customers.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
Education
Bachelor of Science - Business Administration And Management
Cal State Dominguez Hills University
Carson, CA05.2024
High School Diploma -
South Hills High School
West Covina, CA06.2019
Skills
- Project Management
- Customer Relationship Management
- Data Analysis
- Advanced proficiency in Microsoft Office Suite (Excel, Word, Outlook)
- Effective Communication and Time Management
- Multilingual: Fluent in English and Intermediate in Spanish
- Attention to Detail
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Time Management
- Dependable and reliable
- Punctual and Reliable
- Problem-Solving
- Safe Driving
- Loading and unloading
- Time management skills
- Clean Driving Record
- GPS and route planning
- Safe Driving Record
- GPS Navigation
- Heavy Lifting
- Order picking and processing
- Roads and highways knowledge
- GPS Operation
- Vehicle Cleaning and Maintenance
- Delivery Scheduling
- Stocking and Inventory
- Traffic laws knowledge
- Forklift Operation
- Shipping and packaging
- Local routes understanding
- Complex Problem-Solving
- Route Planning
- Cargo Handling
Certification
Driver's License
Timeline
Warehouse Operations/ Coordinator / Logistic
Diamond Distributions
05.2022 - Current
Construction/Remodeling Technician
Sebas Construction & Remodel
01.2020 - 12.2021
Sales Associate
Costco
10.2019 - 01.2020
Sales / Cashier
Floors Escape Inc
01.2018 - 08.2019
Bachelor of Science - Business Administration And Management
Cal State Dominguez Hills University
High School Diploma -
South Hills High School
Driver's License
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