Joseph Austria
Seattle,WA
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
24
24
years of professional experience
Work History
Assistant Manager
Acura Of Bellevue
Bellevue, WA
10.2006 - Current
- Verified accuracy of orders before shipping them out to customers.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Processed orders and invoices accurately and efficiently.
- Performed cashier duties such as receiving payments from customers and issuing receipts.
- Communicated effectively with management on any issues or special requests from customers.
- Completed daily reports accurately detailing all activities related to the parts counter sales position.
- Inspected returned merchandise for damage; restocked shelves accordingly.
- Answered phone calls and emails from customers inquiring about parts availability.
- Maintained an accurate inventory of parts in stock, including ordering new items as needed.
- Greeted customers and provided excellent customer service.
- Kept up-to-date records of all sales transactions using computer software systems.
- Provided technical advice on installation procedures for various car parts upon request.
- Provided quotes to customers for requested parts.
- Resolved customer complaints in a timely manner.
- Adhered to company policies regarding product returns and exchanges, warranties.
- Assisted customers with locating the correct part for their needs.
- Communicated product expertise and department process improvements to meet organizational goals.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Coordinated and executed daily parts deliveries to local businesses.
- Developed strategic sales initiatives to pitch products and services.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Wrote and recorded orders for merchandise or entered orders into computers.
Cross Trainer
Elliott Bay Community Fitness
Seattle, WA
05.2016 - 07.2020
- Instructed group classes in CrossFit fundamentals, Olympic lifts, powerlifting, and gymnastics skills.
- Coached clients through a variety of WODs.
- Encouraged clients to reach their maximum potential during workouts.
- Maintained cleanliness of gym equipment and facilities.
- Implemented corrective exercises to assist with injury prevention and rehabilitation.
- Monitored client progress and provided feedback on performance.
- Gave demonstrations on how to use various pieces of equipment safely.
- Motivated members by offering positive reinforcement throughout classes.
- Demonstrated proper technique and form for a variety of CrossFit movements.
- Developed strength and conditioning programs for athletes of all levels.
- Lead warm-up drills prior to each class session.
- Monitored form and technique in group environments to maintain individual safety.
- Offered fitness advice and inspiration during coordinated class events for club members.
- Encouraged engagement in group fitness classes and gym activities to create and maintain motivational and supportive culture while boosting positive client experiences.
- Ensured safety of all participants by enforcing proper form and technique during exercises.
- Provided modifications for exercises to accommodate injuries or other physical limitations.
- Performed routine maintenance on fitness equipment to ensure safety and functionality.
- Implemented safety practices to prevent participant injury and accidents.
Automotive Technician
Fastlane Autosports
Tacoma, WA
03.2004 - 10.2006
- Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
- Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
- Performed drive ability tests on vehicles after repairs were completed.
- Assisted in the diagnosis of complex electrical issues using appropriate test equipment.
- Followed established guidelines for troubleshooting and diagnosing various types of automotive systems.
- Maintained a clean working environment at all times.
- Conducted scheduled maintenance services such as oil changes, tune-ups, and filter replacements.
- Provided accurate estimates of repair times to customers prior to work being performed.
- Diagnosed mechanical problems using specialized computer software and diagnostic tools.
- Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
- Inspected vehicle engines and other components to identify potential issues.
- Communicated effectively with customers about repair progress and costs involved.
- Demonstrated knowledge of applicable safety procedures while performing repairs.
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
Automotive Service Advisor
Maxrpm Motorsports
Bremerton, WA
09.2000 - 09.2004
- Greeted customers, identified their needs and provided advice on automotive services.
- Followed up with customers after service visits to confirm satisfaction with completed work.
- Collaborated closely with colleagues across departments such as sales, finance and accounting.
- Educated customers about preventative maintenance programs available at the dealership.
- Inspected vehicles for mechanical issues and recommended appropriate repair services.
- Provided estimates of repair costs to customers and discussed options with them.
- Processed customer payments for parts and labor charges using a point-of-sale system.
- Ordered necessary parts for specific service jobs as needed from suppliers or dealerships.
- Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
- Assisted in maintaining cleanliness of the shop area including organizing tools and equipment.
- Analyzed technician notes to ensure accuracy of repair orders before submitting invoices to customers.
- Coordinated delivery of vehicles upon completion of repairs or scheduled maintenance.
- Resolved customer complaints promptly in a professional manner while adhering to company policies.
- Upsold additional products such as extended warranties, oil changes, tire rotations.
- Scheduled appointments for vehicle service and repairs as requested by customers.
- Monitored work progress to ensure timely completion of services within specified timeframes.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Conducted test drives before and after repair services.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
- Completed standard inspections to assess wear and damage to vehicles.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
Education
High School Diploma -
South Kitsap High School
Port Orchard, WA06-1997
Skills
- Product Sales
- Client Account Management
- Inventory Control
- Order Processing
- Upselling
- Promotional support
- Payment Processing
- Customer Needs Assessment
- Problem-solving skills
- Relationship selling
- Positive and professional
- Problem-Solving
- Merchandising understanding
- Client Service
- Customer Service
- Relationship Building
- Product Recommendations
Affiliations
- Golf
- Cycling
- Fitness
Timeline
Cross Trainer
Elliott Bay Community Fitness
05.2016 - 07.2020
Assistant Manager
Acura Of Bellevue
10.2006 - Current
Automotive Technician
Fastlane Autosports
03.2004 - 10.2006
Automotive Service Advisor
Maxrpm Motorsports
09.2000 - 09.2004
High School Diploma -
South Kitsap High School