Joseph Auter

• Efficiently and accurately writes and tracks orders in ORACLE EBS and other 3rd party systems
• Builds cross functional partnerships between stores, transportation, and planning to ensure the highest level of account support for order management
• Strategically prioritizes highly complex and time sensitive initiatives and identifies process improvement opportunities
• Responsible for ensuring Company Operated and Licensed store orders are fulfilled within the proper lead time, while analyzing and managing error reports, pricing discrepancies, and outdated items
• Works closely with IT team to implement error improvements
• Oversees all 3PL orders for Western Canada, Central Canada, Eastern Canada, New York Metro, Northeast, Southeast, South Central, and Florida regions
• Handles RMAs, credits and invoices, item reallocation, bulk orders, and BOL requests
• Works closely with the planning team to track inbound purchase orders to distribution centers

Maximized B2B sales and margin through pricing, inventory, and sales initiatives

• Provided effective and timely inventory management strategies for internal and external partners
• Worked with buyers to place orders based on sales history, in season need/demand, inventory gluts in order to hit financial targets
• Conducted seasonal business review presentations analyzing category and item strategy, targets, and opportunities
• Quickly and efficiently processed orders end to end from quoting prices, shipping samples, handling all paperwork, ensuring all billing information was accurate, and tracking shipments
• Handled all customer support needs for over 100 national accounts
• Analyzes customer demand to have an in-depth understanding of the business, provide savvy solutions, and grow the bottom line
• Skilled in Microsoft Office Excel with a depth of knowledge on a variety of functions

• Sourced prospects, built relationships, overcame objections, and provided excellent customer support leading to over 100 promotional sales
• Cold-called over 100 potential customers daily
• Successfully sold multiple high-level packages utilizing interpersonal skills to create new partnerships