Joseph Avalos
Brooklyn,New York
Summary
A highly driven professional in the service industry with a passion for ensuring a great guest experience that develops a loyal customer base. Demonstrated background in prioritizing tasks & meeting time sensitive deadlines. An excellent communicator who builds rapport with customers to uncover their wants and needs, present solutions, and resolve concerns.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server - FOH/BOH
S&P Lunch
10.2022 - 02.2024
- Performed opening and closing duties, ensuring the line is stocked, cleaned, and prepared
- Accurately recorded food and drink orders while relaying any special request to kitchen staff to meet customer needs
- Worked the Line, building sandwiches, salads & serving soups to order.
- Grill Cook
FOH
Murrays Mac & Cheese
02.2021 - 11.2022
- Worked as the Key Holder responsible for opening/closing up stores
- Prepared cheese boards and pairings for customers, effectively educating them on offerings, taste, and preferences to drive sales growth and customer satisfaction
- Took customer orders, ran orders from the kitchen, as well as managed delivery orders
Warehouse Cutter / Wrapper
Murray's Distribution Center
04.2020 - 02.2021
- Opened and prepared the cut room for the day to meet order demands and timely deliveries
- Filled out the shopping for the orders, including cutting and wrapping product to prevent wasted goods
- Maintained a clean and organized environment by following safe food handling protocols and kitchen SOPs.
Cheesemonger / Melts Counter / Prep Cook
Murray's Cheese Shop
03.2018 - 04.2020
- Operated as a cashier, responsible for checking out customers and accurately handling cash/card payments
- Opened the station daily, ensuring the counter is ready for service and presentable for service
- Assisted Customers in slicing, weighing & wrapping meats & cheeses
- Managed sandwich stations to ensure fast, quality service with knowledgeable menu descriptions provided to customers
- Prepared food for the Deli/Melts Counter/Murrays Mac & Cheese & Cheese bar.
Chocolatier / Promoter
Elements Truffles
09.2017 - 06.2018
- Produced high quality chocolate bars, truffles, and cocoa, showcasing expert knowledge of ingredients and preparation.
- Drove business growth by going store-to-store to pitch products to owners and open new accounts.
- Set up displays in stores and at events to increase consumer engagement and product knowledge.
- Organized in store demonstrations and tastings to get products in the consumer's hands and to gather market feedback.
- Partnered with the marketing team on ad campaigns, focusing on targeted audiences with the greatest ROI.
Prep Cook / Line Cook / Dough Maker
Blast 825 Taproom
03.2016 - 05.2017
- Opened & cleaned the kitchen each morning
- Put away the deliveries and made the Prep lists
- Set up the wood fire ovens & coals for service
- Make the dough, meats & sauces.
- Work the Pizza ovens as needed.
Skills
- Customer Service
- Restaurant Operations
- Warehouse Operations
- Excellent Communication
- Point of Sale (POS) System
- Time Management & Prep
Certification
Line Cook, Servsafe, TIPS, Murray's Cheese Boot Camp, Institute of Culinary Education Baking & Bread Programs
Timeline
Server - FOH/BOH
S&P Lunch
10.2022 - 02.2024
FOH
Murrays Mac & Cheese
02.2021 - 11.2022
Warehouse Cutter / Wrapper
Murray's Distribution Center
04.2020 - 02.2021
Cheesemonger / Melts Counter / Prep Cook
Murray's Cheese Shop
03.2018 - 04.2020
Chocolatier / Promoter
Elements Truffles
09.2017 - 06.2018
Prep Cook / Line Cook / Dough Maker
Blast 825 Taproom
03.2016 - 05.2017
Line Cook, Servsafe, TIPS, Murray's Cheese Boot Camp, Institute of Culinary Education Baking & Bread Programs