Joseph Azouki
Odessa,FL
Summary
Dedicated and results-driven professional with proven success in sales. Demonstrated ability to build strong rapport with clients and exceed sales targets. Excellent communication and interpersonal skills, combined with a persuasive and customer-focused approach. Adept at identifying customer needs and recommending appropriate products or services to maximize customer satisfaction and drive revenue growth. Skilled in creating and maintaining strong customer relationships to foster long-term loyalty. Highly motivated, organized, and adaptable, with a strong work ethic and the ability to thrive in fast-paced, target-oriented environments. Seeking a challenging sales position where I can utilize my expertise to contribute to the company's bottom line and achieve both personal and professional growth. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Manager of Operations
Pabp Auto Collision
03.2020 - 01.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
Sales Manager
Roscoe's Exotic Auto Sales
03.2017 - 01.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Established and cultivated solid business relationships with new or existing customers.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Fiber Optic Installer
CenturyLink
Ramah, CO
10.2016 - 11.2017
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Presented professional image consistent with company's brand values.
- Maintained current knowledge of evolving changes in marketplace.
- Stayed current on company offerings and industry trends.
- Objective:
Dedicated and experienced Fiber Installation Technician with a strong track record of successfully deploying and maintaining fiber optic networks. Seeking a challenging role in a dynamic organization where I can utilize my technical skills and expertise to contribute to the growth and success of the team.
Professional Summary:
Proven experience in installing, testing, and maintaining fiber optic cables and equipment.
Proficient in reading and interpreting fiber optic design plans and blueprints.
Strong knowledge of industry standards and best practices for fiber optic installation.
Skilled in troubleshooting and resolving fiber optic network issues.
Exceptional attention to detail and commitment to delivering high-quality work.
Safety-conscious and trained in proper safety protocols for working with fiber optic equipment.
Key Skills:
Fiber optic cable installation and termination
Fusion splicing and connectorization
OTDR and power meter testing
Fiber optic troubleshooting and repair
Cable management and routing
Knowledge of fiber optic connectors and hardware
Familiarity with industry regulations and standards
Strong communication and teamwork skills
Professional Experience: Installed and maintained fiber optic cables in both residential and commercial settings.
Conducted site surveys and assessed project requirements for efficient installations.
Performed fusion splicing, connectorization, and termination of fiber optic cables.
Conducted OTDR and power meter testing to ensure network performance and quality.
Collaborated with team members to troubleshoot and resolve network issues.
Maintained accurate records of installations, repairs, and equipment used.
Ensured compliance with industry standards and safety regulations.
Sales Associate
TruGreen
03.2015 - 11.2016
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Hiring Manager
Macys Credit And Customer Service
09.2012 - 02.2015
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
- Developed relationships with potential job candidates to promote effective communication throughout hiring processes.
- Partnered with HR team to outline and define position requirements in accordance with company needs.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
Sales Associate
New York Sports Club
07.2008 - 04.2012
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Front Desk Associate
New York Sports Club
01.2008 - 07.2008
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered multi-line phone system and enthusiastically greeted callers.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained clean and organized front desk areas to uphold polished company image.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Education
Associate of Science - Pharmacology
St,petersburg College
Clearwater, FL04.2011
GED -
Alonso High School
Tampa, FL04.2009
Skills
- Data Accuracy
- Process Evaluations
- Inventory Audits
- Manage Operations
- Business Growth Initiatives
- Hiring and Onboarding
- Human Resources Department Processes
- Employee Evaluation
- Strategic Vision
- Quality Assurance
- Natural Leadership
- Growth Plans
Timeline
Manager of Operations
Pabp Auto Collision
03.2020 - 01.2023
Sales Manager
Roscoe's Exotic Auto Sales
03.2017 - 01.2020
Fiber Optic Installer
CenturyLink
10.2016 - 11.2017
Sales Associate
TruGreen
03.2015 - 11.2016
Hiring Manager
Macys Credit And Customer Service
09.2012 - 02.2015
Sales Associate
New York Sports Club
07.2008 - 04.2012
Front Desk Associate
New York Sports Club
01.2008 - 07.2008
Associate of Science - Pharmacology
St,petersburg College
GED -
Alonso High School