Joseph Backes
1608 Lantern Lane Ct.,KS
Summary
I am a proven leader with a track record of enhancing team performance and customer satisfaction at Little Caesars and other previous work history. Skilled in strategic planning and problem-solving, adept at fostering a culture of collaboration and continuous improvement. Achieving significant reductions in waste while meeting sales targets, demonstrating exceptional time management and staff development abilities. Leading coworkers to promote engaged, empowering work culture. Building and maintaining relationships with diverse range of employees in dynamic, fast-paced settings.
I am pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
Work History
Manager
Little Caesars
06.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Laborer
Marlow Contracting
02.2023 - 05.2023
- Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Enhanced project timelines by collaborating effectively with team members on various tasks.
- Bolstered team morale with a positive attitude and willingness to help others when needed.
- Facilitated timely project completions by consistently meeting deadlines for assigned tasks.
- Loaded and unloaded materials onto trucks and trailers.
- Cleaned and maintained tools, equipment and worksites.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Installed drywall, siding and other structural components.
- Provided labor support to carpenters, masons and other skilled trades.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Mixed and poured concrete for variety of projects.
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
Cook
County Line Convenience
12.2022 - 02.2023
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Communicated closely with servers to fully understand special orders for customers.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Showcased excellent knife skills for precise cutting and preparation of various ingredients.
- Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
- Ensured compliance with all food safety regulations, maintaining record of excellence in health inspections.
- Developed and maintained clean and organized kitchen workspace, setting standard for team.
- Monitored food quality and presentation to maintain high standards.
Laborer
Mumford Contracting
07.2022 - 12.2022
- Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Bolstered team morale with a positive attitude and willingness to help others when needed.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Loaded and unloaded materials onto trucks and trailers.
- Used variety of hand and power tools to complete tasks.
- Followed instructions and safety protocols while operating machinery and equipment.
- Installed drywall, siding and other structural components.
- Helped with erecting scaffolding and ladders.
- Inspected tools and equipment to maintain safety and efficiency.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Worked on sites, installing roofs and other exterior components.
Digital Shopper
Walmart
12.2021 - 07.2022
- Tracked substitutions and informed customers of changes.
- Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
- Provided exceptional customer service through proactive communication channels such as live chat and social media platforms, fostering loyalty among shoppers.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Stayed current with industry trends and emerging technologies, continuously adapting strategies to maintain a cutting-edge approach to digital shopping experiences.
- Implemented a user-friendly interface that facilitated seamless transactions, leading to higher sales volumes and repeat customers.
- Implemented rigorous quality control measures for all products listed on the platform, ensuring customers received high-quality items consistent with their expectations.
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Coached and mentored junior team members in best practices for e-commerce operations, fostering a collaborative work environment conducive to growth and development.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Participated in team meetings and staff training sessions.
Yard Worker
La Junta Trading Company
08.2020 - 11.2021
- Collected and removed debris at job sites.
- Contributed to a clean work environment by performing daily trash removal, sweeping, and general upkeep tasks.
- Managed inventory levels through accurate record-keeping, monitoring stock supplies, and placing orders as needed.
- Collaborated with team members to complete large-scale projects within assigned deadlines.
- Assisted in expediting shipping processes by loading and unloading trucks with proper materials and equipment.
- Displayed strong problem-solving skills when faced with unexpected challenges or obstacles during daily operations.
- Demonstrated adaptability by learning new skills or taking on additional tasks as required to support the overall success of the yard operation.
- Improved yard efficiency by organizing tools and equipment for easy access and optimal workflow.
- Contributed to a positive working atmosphere through open communication and cooperation with colleagues at all times.
- Ensured timely completion of tasks by prioritizing workload according to urgency or importance.
Maintenance Crew Member
Inspiration Field
03.2020 - 08.2020
- Enhanced safety in the workplace by addressing potential hazards and maintaining a clean work environment.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Improved equipment efficiency by conducting regular preventive maintenance and repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Ensured compliance with industry standards and regulations through meticulous attention to detail in all aspects of maintenance work.
- Increased team productivity through effective communication and collaboration on maintenance tasks.
- Maintained optimal equipment performance with regular inspections, adjustments, and replacements as needed.
- Achieved timely completion of repair projects by prioritizing tasks based on urgency and impact on operations.
- Oversaw use and maintenance of machines such as lights and fans and plumbing, hydraulic, electrical and pneumatic systems.
- Solved complex mechanical problems using critical thinking skills and extensive knowledge of tools, materials, and techniques.
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
- Installed new locks, door handles, and door closers.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Properly handled, transported, and disposed of recycled materials.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Positively engaged with customers and maintained professional appearance as company representative.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Reported issues to property manager so effective resolutions could be put into place.
- Executed tasks within time and budget constraints.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
Cook
Inspiration Field
12.2019 - 02.2020
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Communicated closely with servers to fully understand special orders for customers.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
- Developed and maintained clean and organized kitchen workspace, setting standard for team.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Planned menus for different events, seasons and customer requests.
Education
High School Diploma -
La Junta Jr/Sr High School
La Junta, CO05.2020
Skills
- Time Management
- Team Leadership
- Project Management
- Strategic Planning
- Staff Training and Development
- Verbal and written communication
- Cross-Functional Teamwork
- Decision-Making
- Positive Attitude
- Customer Service
- Problem-Solving
Accomplishments
- Became Chief in the Koshare Organization
- Became Program Director in the Koshare Organization
- Worked to a manager position at Little Ceasar's
Timeline
Manager
Little Caesars
06.2023 - Current
Laborer
Marlow Contracting
02.2023 - 05.2023
Cook
County Line Convenience
12.2022 - 02.2023
Laborer
Mumford Contracting
07.2022 - 12.2022
Digital Shopper
Walmart
12.2021 - 07.2022
Yard Worker
La Junta Trading Company
08.2020 - 11.2021
Maintenance Crew Member
Inspiration Field
03.2020 - 08.2020
Cook
Inspiration Field
12.2019 - 02.2020
High School Diploma -
La Junta Jr/Sr High School
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