Joseph Badal
Las Vegas,NV
Summary
Highly motivated Entry Level Programmer with 1 year of experience in developing and testing code across multiple language platforms. Skilled in automating processes, troubleshooting and debugging existing code, and integrating software components to improve system functionality. Proven track record in increasing user engagement, reducing operational costs, and improving team productivity.
Overview
5
5
years of professional experience
Work History
Payments Coach
Americor
02.2020 - Current
- Enhanced team performance by developing and implementing effective coaching strategies.
- Supervised department inbox with thorough research to assign accounts to specialists for resolution.
- Monitored participant workflow and behaviors throughout training process.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Formulated focused and individualized resolutions aimed to peacefully settle disputes.
- Resolved conflicts and negotiated mutually beneficial agreements between clients and creditors.
- Assisted my team by resolving any escalated matters by salvaging relationships with credit bureaus and clients.
- Implemented process improvements for engagement management, resulting in increased efficiency and reduced time spent on administrative tasks.
- Improved team cohesion by organizing regular bonding activities and fostering a supportive environment.
Service & Engagement Lead
Target
04.2019 - 04.2020
- Monitor the production schedules and verify the quality and accuracy of all work performed.
- Developed strong client relationships through consistent communication and regular progress updates, leading to successful project outcomes.
- Enhanced client satisfaction by effectively managing and prioritizing multiple engagements simultaneously.
- Encourage an employee-friendly work environment to ensure productivity and staff retention.
- Coach cashiers and customer service associates on superior customer service.
- Open Target RedCards to customers/new applicants and encouraged card holders to save 5% each visit.
- Responsible for closing cash drawer audits; created store deposit, prepared cash drawers for following day, as well as maintain and balance store safe.
Education
Associate of Science - Computer And Information Sciences
Fullerton College
Fullerton, CA01.2024
Bachelor of Arts - Marketing
California State University - Fullerton
Fullerton, CA01.2019
Skills
- Programming languages (Java, Python, Visual Basic)
- User interface (UI) design
- Software debugging and troubleshooting
- Analytical skills
- Detail-oriented
- Time management
Timeline
Payments Coach
Americor
02.2020 - Current
Service & Engagement Lead
Target
04.2019 - 04.2020
Associate of Science - Computer And Information Sciences
Fullerton College
Bachelor of Arts - Marketing
California State University - Fullerton
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