Joseph Baker
Trinity,NC
Summary
Seasoned Operations Manager and talented leader with 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
17
17
years of professional experience
Work History
Operations Manager
BakeMark
01.2022 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Devised processes to boost long-term business success and increase profit levels.
Operations Supervisor
Graphik Dimensions Ltd
09.2021 - 09.2021
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Facilitated change management efforts during periods of organizational restructuring or process reengineering projects.
- Monitored industry trends and market dynamics to identify potential threats or opportunities for growth within the operations sphere.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Compiled training materials for new employees and tracked skill development.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Tracked company equipment, tools and technology to manage inventory.
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Interceded between employees during arguments and diffused tense situations.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
DOT OSHA Compliance Manager
Specialty Transport
10.2006 - 09.2016
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved safety procedures to create safe working conditions for workers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
Associate of Science - Business Management
Corinthians College
Santa Ana, CA07.2002
Skills
- Business Planning
- Labor Relations
- Organizational Management
- Customer Retention
- Business Development
- Incidents management
- Health and safety compliance
- Performance monitoring
- Workflow Optimization
- Maintenance Planning
- Process Improvement
- Customer Service
- Logistics Oversight
- Inventory Management
- Production
- Document Control
- Budget Development and Management
- Supply Chain Management
- Budgeting and forecasting
- Performance Evaluations
- Building and Facility Management
- Superb time management skills
- Supply chain distribution
- Vendor Sourcing
- Operations Management
- Cost reduction and containment
- Project Leadership
- Onboarding and Orientation
- Process improvement strategies
- Problem-Solving
- MS Office
- Maintaining Compliance
Timeline
Operations Manager
BakeMark
01.2022 - Current
Operations Supervisor
Graphik Dimensions Ltd
09.2021 - 09.2021
DOT OSHA Compliance Manager
Specialty Transport
10.2006 - 09.2016
Associate of Science - Business Management
Corinthians College