Joseph Baker
Santa Maria,CA
Summary
Skilled administrative professional with solid experience in coordinating financial accounts and tracking daily transactions. Good reporting, problem-solving and multitasking abilities in fast-paced Hospitality and Office environments. Detailed Night Auditor with 11 years of experience maintaining financial records and reviewing financial activity. Polished in spreadsheet creation, report preparation and data analysis. Quick and accurate to meet strict deadlines and manage multiple tasks. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
26
26
years of professional experience
Work History
Assistant Manager
Storage Etc
Santa Maria, CA
07.2022 - Current
- Organized, delegated and monitored daily operations of self-storage facility.
- Maintained accurate records of tenant information such as payment history, contact details.
- Provided excellent customer service by responding to inquiries in a timely manner.
- Ensured that the storage units were clean and safe for tenants to use.
- Conducted regular inspections of the facility to identify any potential safety hazards or maintenance issues.
- Managed accounts receivable by collecting rent payments from tenants in accordance with company policies and procedures.
- Advised customers on the best storage solutions for their needs based on size, budget and other requirements.
- Resolved customer complaints promptly and professionally in order to maintain positive relationships with clients.
- Assisted with inventory management tasks such as stocking shelves, organizing supplies.
- Created reports detailing financial performance, occupancy levels, customer feedback.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Produced thorough, accurate and timely reports of project activities.
- Reviewed completed work to verify consistency, quality and conformance.
Night Auditor
Best Western Plus Big America
Santa Maria, CA
06.2011 - 06.2022
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Assisted hotel guests with check in and out procedures courteously.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Documented wake-up requests and set up automatic calls in system.
- Ran end-of-day computer functions and closed out reports, submitting details to General Manager for review.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
- Maintained well-stocked and presentable complementary food and beverage station.
- Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool and spa.
- Updated accounts and logs throughout shift to keep up with all requirements.
- Produced accurate line-item guest bills detailing individual charges and explained each to customers to maximize satisfaction.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Created spreadsheets using Microsoft Excel and entered financial information daily to keep critical details well-organized and accessible to appropriate staff members.
- Processed end-of-day paperwork using AutoClerk, verifying deposits and rectifying discrepancies.
- Managed 20+ in-person and telephone information requests and reservations each day.
- Reported on room information to General Manager and accounted for variances.
Online Banking Specialist
RoboBank
Santa Maria, CA
05.1998 - 02.2010
- Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings.
- Maintained confidentiality of banking records and client information to avoid possible data breaches.
- Exceeded customer service satisfaction ratings by 98% by providing prompt answers to specific questions.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Acted as pivotal point of contact between bank branches regarding guidelines and practices.
Education
Some College (No Degree) - Business Administration
Allen Hancock College
Santa Maria, CASkills
- Reporting Capabilities
- Front Desk Operations
- Clerical Duties
- Complaints Management
- Information Confidentiality
- Accounting Principles
- Multitasking and Organization
- Problem-Solving
Timeline
Assistant Manager
Storage Etc
07.2022 - Current
Night Auditor
Best Western Plus Big America
06.2011 - 06.2022
Online Banking Specialist
RoboBank
05.1998 - 02.2010
Some College (No Degree) - Business Administration
Allen Hancock College