JOSEPH BALDUCCI

• Assisted in the growth of the company''s clientele by participating in marketing efforts such as door-to-door promotion or community events showcasing our work quality.
• Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
• Maximized customer retention by resolving issues quickly.
• Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
• Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
• Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
• Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
• Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
• Achieved top performance by strategically adapting to rapidly changing, competitive environment.
• Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
• Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
• Set and achieved company defined sales goals.
• Negotiated prices, terms of sales and service agreements.

• Assisted passengers with luggage to provide seamless door-to-door service.
• Performed routine vehicle inspections before each trip to ensure proper maintenance and compliance with regulations.
• Increased repeat business by developing strong relationships with clients through excellent communication skills.
• Provided exceptional customer service by anticipating clients'' needs while maintaining a calm demeanor in high-pressure situations.
• Demonstrated flexibility in meeting clients' changing preferences or schedules with minimal disruption.
• Maintained a clean and comfortable vehicle for the optimal passenger experience.
• Handled sensitive situations discreetly to maintain client confidentiality and privacy.
• Managed time effectively between scheduled trips, allowing for quick turnaround without compromising quality of service.
• Adhered to company policies and local laws at all times, ensuring safe transportation for all clients.
• Developed extensive knowledge of city landmarks, restaurants, hotels, airports, and other points of interest to better serve clients'' needs.
• Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.

• Determined client needs and financial situations by listening and scheduling fact-finding appointments.
• Obtained underwriting approval by completing application for coverage.
• Approached potential clients by using direct marketing mailings and phone contacts.
• Maintained high standards of customer service by building relationships with clients.
• Prepared and reviewed insurance applications to verify compliance with regulations.
• Cross-sold insurance products to existing clients to reach sales targets.
• Analyzed customer needs to provide customized insurance solutions.

• Built relationships with clients using active listening and issue resolution to provide excellent service.
• Developed and implemented marketing strategies to boost sales and increase customer base.
• Utilized CRM software to manage client relationships.
• Generated leads through cold-calling, networking and other outreach methods.
• Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
• Analyzed risk factors to recommend appropriate coverage levels.
• Collected premiums on or before effective date of coverage.
• Educated clients on insurance policies and procedures.

• Monitored weekly sales to write reports for senior leadership and streamline operational processes.
• Performed cold-calling and follow-ups with leads to secure new revenue.
• Called 80-100 prospects per day
• Sent 200 emails per day to prospective clients
• Prospected new sales leads from directories, referrals and partners.
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
• Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
• Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
• Connected customers with services based on individual needs and vendor capabilities.
• Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
• Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
• Used CRM software to record customer interactions and track general sales activities for review and follow-up.

• Increased brand awareness, website traffic and sales by implementing effective marketing campaigns and strategies.
• Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
• Fostered positive and trusting client relationship and professional reputation for meeting and exceeding objectives.
• Brought in new accounts through successful networking strategies and promotional approaches.
• Expanded business through effective network development, identifying new and prospective clients.
• Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
• Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations.
• Presented innovative digital media marketing presentations to executive decision makers.
• Used SalesForce to handle current portfolio and prospective leads.
• Managed needs of more than 100 customers at once using strong prioritization and multitasking abilities
• Dialed about 80-100 cold calls per day
• Emailed 200 prospects per day
• Completed Linked In steps of about 50 steps per day
• Completed MEDDIC Training and implemented MEDDIC sales strategies

• Guided over 10 customers per day in their home with their wireless wants and needs
• Performed online registration for more than 8 new customers per day setting up their Internet and TV services
• Asked customer qualifying questions to guide them with proper products and services offered by AT&T
• Guided customers on how to set up their new device by ensuring customer has everything in their device as needed
• Followed up with existing internet and tv customers to ensure that customer knows of current promotions and savings for them
• Managed company car and kept record of device inventory
• Closed up to 10 or more new lines of business in any given day
• Generated new business by cold calling about 60-80 calls per day
• Sent emails to prospects of about 50 emails per day
• Was given leads by CRM Salesforce and those were warm leads which were customers who already have AT&T products and services attempted to add new wireless services to existing customers

• Assisted over 10 customers per day with their wireless wants and needs.
• Explained products and services that AT&T offers.
• Went through proven 6 step sales process to guide customers to wireless plans and products that will meet their wants and needs.
• Coached over 10 employees in developing and achieving individual performance goals.
  

Received and processed cash and credit payments for in-store purchases.

• Shared product knowledge with customers while making personal recommendations.
• Demonstrated that customers come first by serving them with urgency.
• Maintained friendly and professional customer interactions.
• Created strategies to develop and expand existing customer sales which resulted in over 20 beds sold per month
• Worked to provide highest level of service to customers.
• Exceeded customer expectations, by following up with customers on delivered and non delivered mattress sales.
• Maintained store operations, ensured all POP displays is up to date and laid out appealingly.
• Exceeded monthly goal of 20 beds sold per month

• Assisted customers with AT&T products and services
• Exceeded monthly sales goals and objectives of 30 new lines of service
• Performed sales and returns of AT&T products and services
• Coached employees in accessory and training goals in NOD LDP program for month of February 2015
• Responsible for opening and closing procedures as needed on daily basis
• Completed reports for store accessory and training goals while in NOD LDP program from November 2014- April 2015

• Answered product questions with up-to-date knowledge of sales and store promotions.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Oversaw deposits, processed financial transactions and maintained inventory.
• Effectively located merchandise across various stores to address customer needs.
• Helped customers complete purchases, locate items and join reward programs.
• Determined solutions for clients promptly and professionally.
• Exceeded sales goals by 150 % utilizing exemplary customer service skills.
• Increased sales and customer satisfaction through personalized servicing.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.