Joseph Banks
Orem,UT
Summary
Dynamic and results-oriented leader with a proven track record at Starbucks, adept at building customer relationships and loyalty through exceptional service. Skilled in task delegation and productivity management, I excel in fast-paced environments, significantly enhancing team efficiency and customer satisfaction. Expert in supply inventory management, official management paperwork, and new employee training, I bring both hard and soft skills to drive success.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Starbucks
05.2023 - Current
- Adapted quickly to high-volume periods by efficiently managing and prioritizing tasks, as well as cooperating effectively with team members.
- Managed effective task delegation to consistently serve customers through the drive-thru in under two minutes.
- Supervised daily operations to ensure efficient workflow and adherence to safety standards.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty, maintaining a customer approval score of over 95% every week.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Monitored inventory levels, coordinating timely restocking to meet operational demands.
Crew Lead
AMC Theatres
07.2022 - 03.2023
- Complete, organize, and verify various daily and monthly paperwork for management.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Trained employees in time management and proper ways to complete job duties.
- Receive and punch in customer concession and ticket orders efficiently and with friendliness.
- Assist with and solve various customer service issues, whilst maintaining reassuring attitude with customers.
- Maintain cleanliness, organization, and presentability of various spaces throughout entire building.
- Operate and maintain machinery and equipment and assist in troubleshooting with such.
Education
High School Diploma -
Salem Hills High School
Salem, UT05.2021
Skills
- Task Delegation
- Creating Positive Work Environments
- Cash Handling and Management
- Product Knowledge
- Attention to Detail
- Building Customer Relationships and Loyalty
- Flexible Hours
- Exceeding Customer Expectations
- Verbal and Written Communication
- Friendliness and Teamwork
- Supply Inventory Management
- Facility and Site Cleaning
- Productivity and Time Management
- New Employee Training
Timeline
Shift Supervisor
Starbucks
05.2023 - Current
Crew Lead
AMC Theatres
07.2022 - 03.2023
High School Diploma -
Salem Hills High School