Joseph Barajas
San Antonio
Summary
Detail-oriented Sales Support Advisor proficient in Salesforce and order management, with a focus on enterprise-level accounts. Strong background in coordinating with cross-functional teams to deliver precise quotes and execute projects on time. Committed to maintaining high standards of order accuracy and compliance with vendor guidelines. Demonstrated ability to troubleshoot and resolve issues, contributing to improved client satisfaction and streamlined operations.
Overview
8
8
years of professional experience
Work History
Sales Support Advisor
CDW / Sirius Computer Solutions
San Antonio
11.2017 - Current
- Enhance Account Executives' efforts by offering pre and post sales support, coordinating complex purchase orders, quotes, and presales initiatives for hardware, software, services, and maintenance.
- Execute processing of customer orders in internal systems while preparing documentation for quality assurance and invoicing.
- Manage accurate, timely Salesforce records and partner data to enhance opportunity management and forecasting.
- Engage with OEMs and distributors to acquire pricing, registrations, discounts, and configuration modifications.
- Acted as subject matter expert, significantly improving team knowledge of IBM processes.
Created detailed training materials focused on sales procedures and tools, boosting staff proficiency. - Collaborate with Accounting to resolve invoice discrepancies, process credit memos, and manage tax adjustments, ensuring accurate billing and compliance with client agreements.
- Regularly outperform KPIs such as order accuracy, utilization rate, and client executive satisfaction metrics.
Education
BBA - Sport, Event & Tourism MGT
The University of Texas At San Antonio
San Antonio, TX12-2015
Skills
- Interpersonal skills
- Order processing and documentation
- Salesforce CRM
- Proposal creation and pricing analysis
- Account and customer relations
- Cross-functional collaboration
- Microsoft Office proficiency
- Time management and prioritization
- Analytical problem solving
Accomplishments
New Horizon Award, 2021
Timeline
Sales Support Advisor
CDW / Sirius Computer Solutions
11.2017 - Current
BBA - Sport, Event & Tourism MGT
The University of Texas At San Antonio