Joseph Barth
Coral Springs,FL
Summary
Experienced customer service supervisor bringing 3 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
6
6
years of professional experience
Work History
Sports Sales Associate
OSB Media
06.2022 - 01.2024
- Boosted customer satisfaction by providing knowledgeable advice on sports equipment and apparel.
- Increased sales revenue through effective product promotion and personalized recommendations.
- Assisted clients in finding the perfect products for their specific needs, resulting in repeat business.
- Maintained a clean and organized store environment to enhance customer shopping experience.
Customer Service Supervisor
Florida Panthers
03.2018 - 07.2022
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
Education
Associate of Arts - Computer Science
Broward College
Fort Lauderdale, FL03.2026
Skills
- Sports expertise
- Customer Assistance
- Product Knowledge
- Inventory Management
- Store Organization
- Professionalism
- Problem-Solving
- Documentation And Reporting
- Information Analysis
Timeline
Sports Sales Associate
OSB Media
06.2022 - 01.2024
Customer Service Supervisor
Florida Panthers
03.2018 - 07.2022
Associate of Arts - Computer Science
Broward College