Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Bartsch

Golden,CO

Summary

Proven leader and effective communicator, excelled in high-pressure environments at Texas Roadhouse, enhancing customer satisfaction and team efficiency. Skilled in multitasking and problem-solving, significantly contributed to positive establishment reputation through exceptional service and leadership. Demonstrates strong customer service and team collaboration abilities, driving operational success.

Overview

2
2
years of professional experience

Work History

Host

Texas Roadhouse
08.2023 - 04.2024
  • Assisted leadership team with wide variety of school year cycle responsibilities.
  • Continuously improved own leadership abilities through professional development courses or workshops.
  • Devised action plans for solving problems with school operation and leadership.
  • Developed strongly differentiated product positioning and messaging to drive product leadership.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

Cashier

Dairy Queen Grill & Chill
08.2022 - 03.2023
  • Provided leadership in emergency situations in accordance with guidance and policy.
  • Coordinated leadership and development opportunities for staff members.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Addressed customer needs and made product recommendations to increase sales.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Enhanced customer service experience by efficiently processing purchases and returns.

Education

. - .

Standley Lake
Westminster, CO

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Leadership and delegation
  • Strong communicator
  • Effective problem-solver
  • Leadership qualities
  • Effective under pressure
  • I work very well with other/co workers

Timeline

Host

Texas Roadhouse
08.2023 - 04.2024

Cashier

Dairy Queen Grill & Chill
08.2022 - 03.2023

. - .

Standley Lake

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Joseph Bartsch