Joseph Batchelor
Lake Worth
Summary
Results-driven supervisor with strong focus on team collaboration and achieving outcomes. Skilled in customer service, inventory management, and staff training. Adaptable, reliable, and ready to meet changing needs. Prepared to deliver impactful performance in fast-paced retail environment.
Overview
26
26
years of professional experience
1
1
Certification
Work History
HR Director
Inspire Recovery
05.2021 - 04.2025
- Managed employee relations issues with care and confidentiality, maintaining trust with staff members while resolving conflicts effectively.
- Ensured legal compliance in all HR practices, mitigating potential risks related to employment law violations or disputes.
- Supported organizational change initiatives by guiding employees through periods of transition, minimizing disruption to productivity.
- Collaborated with executive leadership team to develop long-term HR strategies aligned with business objectives.
- Developed comprehensive onboarding programs for new hires, improving retention rates and overall satisfaction.
- Directed benefits administration process, leading to increased employee understanding and utilization of available offerings.
- Facilitated regular communication channels between management and employees to promote transparency and engagement.
- Implemented data-driven approaches for workforce planning, enabling proactive talent management decisions.
- Directed hiring and onboarding programs for new employees.
- Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
Behavioral Health Technician
Your Second Chance Recovery
06.2020 - 02.2021
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Searched resident belongings prior to and during stays.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Facilitated on-site activities, support groups, and outings for clients.
Inventory Supervisor
Wildlife Trading Company
09.2019 - 02.2020
- Enhanced inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner.
- Oversaw purchase orders and data entry regarding shipped and received shipments.
- Reduced stock discrepancies by implementing an improved system of tracking and recording inventory movements.
- Optimized warehouse space utilization with effective layout planning and storage organization.
- Oversaw transition to digital inventory management platform, simplifying data entry and retrieval processes.
- Analyzed historical sales data to predict future inventory needs, aligning stock levels with market trends and customer demand.
- Enhanced warehouse efficiency by implementing new inventory management system that streamlined product tracking and reduced misplacement.
Front End Supervisor
Costco Wholesale Corp
05.2012 - 08.2018
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in fifteen checkout stations to verify adequate cash supply.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
- Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
- Participated in regular meetings with upper management to discuss front-end performance metrics.
- Assisted in the development of staff schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Enhanced accuracy in financial transactions by training staff on new, more efficient cash handling procedures.
Lead Tire Technician
Costco Wholesale Corp
07.2007 - 06.2012
- Improved tire technician team efficiency by implementing new processes and procedures.
- Streamlined workflow processes to improve overall productivity within the tire department.
- Coordinated staff scheduling effectively, minimizing overtime costs while maintaining optimal levels of coverage during peak hours.
- Diagnosed complex tire issues effectively, providing customers with clear explanations and solutions.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during installations or repairs.
- Increased repeat business with exceptional customer service skills and in-depth product knowledge.
- Assisted customers in making informed decisions on tire purchases based on their specific vehicle requirements.
- Led a team of technicians to consistently meet or exceed performance goals and customer satisfaction ratings.
- Managed inventory control, reducing waste and ensuring necessary parts were always available for use.
- Implemented preventative maintenance programs for vehicles under our care, resulting in longer-lasting tires and improved customer satisfaction.
Long-Term Substitute High School Teacher
Palm Beach County School District
08.2003 - 05.2007
- Established a positive classroom environment by setting clear expectations and fostering open communication between students and teachers.
- Participated in ongoing professional development opportunities to stay current on educational trends and enhance teaching abilities further.
- Created engaging lesson plans, fostered culture of discovery and provided well-organized classroom structure to help students succeed in program.
- Taught biology and earth science to high school students using real-world, application-based examples to maximize learning opportunities.
Executive Assistant to the Chief Executive Officer
Mercedes-Benz of the Palm Beaches
05.1999 - 06.2006
- Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
- Anticipated potential challenges in daily operations and devised appropriate solutions to maintain uninterrupted workflow in the executive office.
- Organized and coordinated conferences and monthly meetings.
- Created expense reports, budgets, and filing systems for management team.
- Assisted in other areas of the dealership as needed including: Parts Department, Front End Switchboard, and Service Department.
Education
Associate of Arts - Biology
Palm Beach State College
Lake Worth, FL05-2003
High School Diploma -
John I Leonard High School
Greenacres, FL06-2000
Skills
- HR policies development
- HR analytics
- Customer service
- Problem-solving skills
- Workflow management
- Answering / Directing / Managing 2-6 incoming calls concurrently
- Systems Proficiency: Google Suite, Microsoft Office, Canva, Adobe Acrobat, HRIS systems, ADP POS / MIMO
- WPM: 90; KPH: 27,000
- Efficient communication
- Assessment strategies
- Feedback delivery
Certification
Certified Recovery Residence Administrator
CPR Certified
Languages
English
Native or Bilingual
Timeline
HR Director
Inspire Recovery
05.2021 - 04.2025
Behavioral Health Technician
Your Second Chance Recovery
06.2020 - 02.2021
Inventory Supervisor
Wildlife Trading Company
09.2019 - 02.2020
Front End Supervisor
Costco Wholesale Corp
05.2012 - 08.2018
Lead Tire Technician
Costco Wholesale Corp
07.2007 - 06.2012
Long-Term Substitute High School Teacher
Palm Beach County School District
08.2003 - 05.2007
Executive Assistant to the Chief Executive Officer
Mercedes-Benz of the Palm Beaches
05.1999 - 06.2006
Associate of Arts - Biology
Palm Beach State College
High School Diploma -
John I Leonard High School
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