Joseph Beaver
Wellsville,OH
Summary
Proficient IT Professional offering more than 12 years of experience in helpdesk operations, network maintenance and telecommunications. Applies technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance. Highly adaptive team member with a quick uptake on new technology or procedures.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Project Manager
ASCC INC
Zelienople, PA
01.2023 - Current
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored project performance to identify areas of improvement and make adjustments.
Senior Lead Technician
ASCC INC
Zelienople, PA
12.2020 - 01.2023
- Enhanced system performance by troubleshooting and resolving complex technical issues.
- Led a team of technicians to successfully complete projects within deadline, ensuring high-quality results.
- Improved customer satisfaction rates by providing timely and effective technical support.
- Monitored ticket resolution rates, confirming quick and effective technical service call outcomes.
Senior Field Service Technician
ASCC INC
Zelienople, PA
05.2019 - 12.2020
- Directly assist the project manager in decision making and assist junior field technicians with troubleshooting procedures and reporting
- Perform telecommunications service in accordance with active contracts for convenience store chains including but not limited to: Customer side telephone support, internal network troubleshooting, perform routing and switching on site and remotely, perform in an on-call capacity, act as an on-site liaison for the customer.
Field Service Technician
ASCC INC
Zelienople, PA
08.2017 - 05.2019
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
Structured Cabling Technician
ASCC INC
Zelienople, PA
01.2017 - 08.2017
- Installation of new CAT5e/CAT6, Fiber optics, and other variety of cables through existing or new conduits
- Installation of digital signage in new or existing structures
- Installation of conduit in new structures.
Computer Technician
Youngstown Computer
Youngstown, OH
10.2016 - 01.2017
- Immediate response to onsite request for clients, computer hardware repair, new computer deployment, installation of software, network cabling, network architecture design.
Well Testing Shop Assistant
Express Energy Services
Toronto, OH
07.2014 - 04.2015
- Provided assistance to the Shop Foreman when conducting inventory of equipment
- Conducted maintenance on equipment
- Fulfilled equipment load outs for job site start up
- Ensured proper inventory of consumable items.
Cyber Network Operator
United States Marine Corps
Camp Pendleton, CA
06.2009 - 06.2014
- Provided dedicated Information Technology support to over 1000 personnel
- Conducted customer service calls, assisted in video teleconferences, organized digital storage drive, executed equipment inventories
- Received Navy/Marine Corps Achievement Medal.
Education
Vocational Military Training Certificate - Information Technology
Marine Corps Communications Electronics School
CA, 9227803.2010
Skills
- Procedure Development
- Schedule Management
- Technical Support
- Client Relations
- Project Planning and Development
- Wireless Networking
- Help Desk Support
- Network Administration
- Network Configuration
- Remote Support
- VoIP Systems
- Telecommunications
Certification
Milestone Certified Integration Technician, 12/01/22, 12/01/24
Additional Information
SKILLS
Service Orientation Systems Analysis
Critical Thinker Goal-Oriented
Creative Fast Learner
Computers and Electronics Analytical
Assessments
- Technical support: Customer situations, Proficient, 09/01/23
- Software developer fit, Proficient, 11/01/23
- Technical support, Proficient, 09/01/23
- Analyzing data, Proficient, 11/01/23
- Mechanical knowledge, Proficient, 11/01/23
Military Service
United States Marine Corps, United States, Sergeant, 06/01/09, 06/01/14, Served honorably for 5 years with the Marine Corps as a Cyber Network operator who provided dedicated service to over 1000 personnel in an infantry unit during two deployments., Navy/Marine Corps Achievement Medal, Certificate of Commendation, Letter of Appreciation (3)
Timeline
Project Manager
ASCC INC
01.2023 - Current
Senior Lead Technician
ASCC INC
12.2020 - 01.2023
Senior Field Service Technician
ASCC INC
05.2019 - 12.2020
Field Service Technician
ASCC INC
08.2017 - 05.2019
Structured Cabling Technician
ASCC INC
01.2017 - 08.2017
Computer Technician
Youngstown Computer
10.2016 - 01.2017
Well Testing Shop Assistant
Express Energy Services
07.2014 - 04.2015
Cyber Network Operator
United States Marine Corps
06.2009 - 06.2014
Vocational Military Training Certificate - Information Technology
Marine Corps Communications Electronics School