Joseph Begazo
Gaithersburg,MD
Summary
Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Associate
Lemek LLC, Panera Bread
08.2017 - 03.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Front Desk
Crest Advanced Dry Cleaners
10.2022 - 06.2023
- Streamlined front desk operations for increased efficiency and improved customer service.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
- Collected card payments, processed transactions and updated relevant records.
- Handled assignments independently with good judgement and critical thinking skills.
Shift Supervisor
Lemek LLC, Panera Bread
08.2020 - Current
- Developed training programs for new employees to enhance skills.
- Established procedures for handling defective items to reduce waste.
- Facilitated team discussions to address challenges and implement changes.
- Trained staff on customer service best practices for improved interactions.
- Managed cash handling procedures, maintaining accuracy in financial transactions, maintains store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved conflicts between employees to maintain positive and productive work environments.
Education
High School Diploma -
Wheaton High School
Silver Spring, MD05-2018
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Problem-solving
- Positive attitude
- Analytical
- Receptive
- Adaptable
- Open to constructive criticism
Certification
Mental Health First Aid (2019)-(2022)
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Front Desk
Crest Advanced Dry Cleaners
10.2022 - 06.2023
Shift Supervisor
Lemek LLC, Panera Bread
08.2020 - Current
Associate
Lemek LLC, Panera Bread
08.2017 - 03.2019
Mental Health First Aid (2019)-(2022)
High School Diploma -
Wheaton High School
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