Joseph Beglan
Ellicott City,MD
Summary
Experienced Systems Manager knowledgeable about planning, implementing and maintaining business information systems. Strong technical acumen, project management skills and attention to detail. Desiring a challenging new role with a progressive organization.
Overview
43
43
years of professional experience
Work History
Systems Manager
Broadway Services, Inc.
1998.10 - Current
-
- Managed systems infrastructure, overseeing logistical movement to maintain smooth operations and prevent equipment and skill deficits.
- Kept computer systems operating at optimal performance levels.
- Drafted and enforced internal systems policies on factors such as permission level and last login.
- Responded to incidents quickly, troubleshot problems and corrected faults.
- Communicated with third party providers and business channel partners to maintain strong commercial alliances.
- Provided remote troubleshooting and support for users.
- Created and maintained policy documentation on troubleshooting systems, detailing best practices and inherent goals.
- Administered system controls, databases and networks.
- Led company-wide system installation, overseeing upgrades to provide minimal interruptions to business continuity.
- Designed company-wide backup and data retention policies, monitoring ongoing efforts to prevent data loss.
- Spearheaded cost-saving efforts, transitioning to cloud-based system and virtualization.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Systems Manager
The Chimes
1995.09 - 1998.10
- Managed systems infrastructure, overseeing logistical movement to maintain smooth operations and prevent equipment and skill deficits.
- Kept computer systems operating at optimal performance levels.
- Administered system controls, databases and networks.
- Designed company-wide backup and data retention policies, monitoring ongoing efforts to prevent data loss.
- Responded to incidents quickly, troubleshot problems and corrected faults.
- Provided remote troubleshooting and support for users.
Information Systems Manager
Eastern Waste Ind./Attwoods Inc/Browning Ferris
1987.07 - 1995.09
- Oversaw user provisioning efforts, verifying credentialing policies, security and maintenance to encourage safe sign-ins.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Led and assisted technical upgrade projects for employer by working and coordinating with consultants and developers for integrations.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
Customer Support Specialist
Transportation Management Systems
1980.09 - 1987.07
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Patched software and installed new versions to eliminate security problems and protect data.
- Tested new software and hardware prior to deployment.
Education
Bachelor of Science - Accounting
University of Baltimore
Baltimore, MD05.1980
Skills
- Performance Improvements
- Training Documentation
- Network Administration
- Remote Support
- System Troubleshooting
- Technical Support
- Hardware Maintenance
- Application Testing
- Troubleshooting Skills
- Disaster Recovery
- Functionality Testing
- Infrastructure Maintenance
Have worked with a diverse list of individuals and organizations over a long career.
In my current position, my employer employees many low skilled employees to fill positions our client requires. I also work with executives, management and staff that run the company and direct me on resources they need. Coming up with solutions that the staff will use and satisfy management within a budget is always a challenge. I have worked for a software company specializing in the Moving and Storage & Waste Hauling industry and traveled through out USA. I have worked for a waste hauling company that grew and was eventually purchased by a national waste hauler. I have worked for a non-profit specializing in service to special needs adults. For most of my career I have worked for a business services company that provides contract services in Transportation, Security, Janitorial, Parking and Property & Facility Management. Throughout my career I have had to interact with people from various backgrounds and skills in order to achieve my work assignments.
Timeline
Systems Manager
Broadway Services, Inc.
1998.10 - Current
Systems Manager
The Chimes
1995.09 - 1998.10
Information Systems Manager
Eastern Waste Ind./Attwoods Inc/Browning Ferris
1987.07 - 1995.09
Customer Support Specialist
Transportation Management Systems
1980.09 - 1987.07
Bachelor of Science - Accounting
University of Baltimore
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