Joseph Bejarano
Sacramento,CA
Summary
Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs.
Overview
14
14
years of professional experience
Work History
Parts Manager
Kniesel’s Collision
10.2022 - Current
- Developed strong relationships with vendors and negotiated better pricing, resulting in cost savings for the company.
- Mentored new team members, providing training on department procedures and best practices to ensure their success.
- Managed a high-volume of orders while maintaining accuracy through close attention to detail and effective organization skills.
- Identified opportunities for process improvement, leading to increased productivity within the department.
- Maintained detailed records of all transactions to support accurate financial reporting and inventory control efforts.
- Provided exceptional customer service by addressing concerns promptly, resolving issues efficiently, and following up regularly to ensure complete satisfaction.
- Oversaw daily operations of the Parts Department while managing a team of dedicated employees effectively.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Provided timely, insightful and accurate reports to upper management.
Server
My Lumpia Lady
08.2019 - Current
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Delivery Driver
L & R Distribution
11.2021 - 09.2022
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Driver/Messenger
GardaWorld Cash Services
05.2018 - 08.2019
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
Senior Motor Vehicle Technician
California Department Of Motor Vehicles
02.2010 - 04.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Associate of Science - Criminal Justice
Sacramento City College
Sacramento, CAHigh School Diploma -
Natomas High School
Sacramento, CA06.2006
Skills
- Customer Service
- Stock Control
- Vendor Relations
- Adaptability
- Problem Solving
- Order Processing
- Organizational Skills
- Conflict Resolution
- Quality Assurance
- Microsoft Office Suite
- Team Leadership
- Project Management
- Data Analysis
- Time Management
- Invoice Processing
- Goal Setting
Timeline
Parts Manager
Kniesel’s Collision
10.2022 - Current
Delivery Driver
L & R Distribution
11.2021 - 09.2022
Server
My Lumpia Lady
08.2019 - Current
Driver/Messenger
GardaWorld Cash Services
05.2018 - 08.2019
Senior Motor Vehicle Technician
California Department Of Motor Vehicles
02.2010 - 04.2018
Associate of Science - Criminal Justice
Sacramento City College
High School Diploma -
Natomas High School