Joseph Bejarano
Scottsdale,AZ
Summary
- Tenured Sales Engineer with expertise in EDR/XDR, SIEM, NDR, and Email Security.
- Proficient at designing Cyber Security Solutions to reduce risk and solve customer security challenges.
- Skilled at taking customer use cases and creating targeted product demos that satisfy the use-case.
- Adept at instituting procedures that save time, reduce costs, and eliminate redundancies.
- Team player with a demonstrated ability to build strong working relationships with coworkers.
- Strong working ability to troubleshoot and maintain a wide variety of technologies.
- Strong ability to quickly learn, and adapt to an ever-changing technology landscape.
- Customer Relationship Management expert, adept at improving processes and communications with Customers.
Overview
10
10
years of professional experience
Work History
Cyber Security Sales Engineer /Technical Account Manager
Lumifi Cyber.
12.2021 - Current
- Spearheaded and developed the delivery of a lead-generation driven Cyber Security Assessment that rendered a total close rate of 35% on net new labels
- Developed and built product demos for multiple EDR, XDR, SiEM, and Email tools for pre-sales and marketing use in various capacities
- Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
- Worked with sales as the primary technical resource to implement, conduct, and deliver POC/POV's with prospective clients.
- Provided Sales Engineering Support on net new book of business with 1.2 million in ARR in the last rolling 12 months
- Built and conducted cyber security marketing webinars that produced an average of 15 net new qualified opportunities per webinar
- Attended trade shows and seminars to promote products and network with industry contacts.
- Technical Certifications with strategic partners including Microsoft Azure, CortexXDR/XSIAM Certified Professional, Exabeam Sales Professional, Proofpoint, and Ironscales.
- Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Conducted regular account reviews, as well as quarterly business reviews to proactively identify areas of improvement and implement necessary changes.
Solutions Engineer
Limelight Networks.
09.2020 - 12.2021
- Worked directly with Clients as a technical account resource (some of the largest names in digital content delivery and video streaming) to effectively troubleshoot complex issues, Identify up-sell opportunities, and ensure overall customer satisfaction.
- Maintained working relationships with over 50+ network/service/hardware providers around the globe to ensure reliable and stable network, including managing 3rd party outages/maintenances, or upgrade/repair requests.
- Designed and prepared technical presentations and recommended solutions for client issues.
- Responsible for acting as an Incident Manager, and dedicated Technical Resource during network outages, client incidents, and bridges.
- Configuration, deployment, monitoring, and maintenance of network and server infrastructure within one of the world’s largest private internets, including but not limited to, Router/TOR troubleshooting and maintenance, DNS routing configurations, VIP configuration, Load balancer configuration and performance, general hardware replacement/maintenance, and overall Linux server performance.
- Tasked with troubleshooting complex BGP/network peering/routing to determine the source of network related issues, and bottlenecks.
- Maintained large repository of “up to date” Documentation, SOPs, and runbooks within Confluence for a number of technologies.
Sr. Technical Support Manager
Ipro Tech LLC.
12.2018 - 07.2020
- Responsible for the hiring and managing of multiple Advanced Technical Support Teams, focusing on Customer Satisfaction, Client Retention, Up-sell Opportunities, and Continued Professional Growth.
- Uncovered up-sell opportunities through support activities which led to an increase in average customer value and increased retention.
- Assisted in cross-functional management culture group, aimed at improving company wide communication and process improvement.
- Facilitated the migration from a proprietary customer facing ticketing system to Jira, including reporting, SLA’s, and historical data.
- Led the implementation and development of a companywide centralized knowledgebase (Confluence) including article development and best practices for maintenance.
- Adopted a transactional CSAT scoring system to better understand customer needs and process shortcomings.
- Improved and consistently maintained a 4.83 out of 5.00 CSAT through process improvement and development prioritization.
- Developed, documented, and maintained processes/best practices for multi-level technical support organization.
Sr. Manager, Advanced Technical Support
Endurance International Group Holdings Inc.
09.2015 - 10.2018
- Responsible for the hiring and managing of multiple Advanced Technical Support Teams, focusing on Customer Satisfaction, Technical Implementation of products, Identification of Up-Sell Opportunities, Metrics (KPI's/SLA’s), and Continued Professional Growth.
- Developed, documented, and maintained processes/best practices for multi-level technical support organization.
- Supported multiple data and customer migrations after acquisitions.
- Assisted various business groups with document organization and dissemination during acquisitions.
- Implemented new technologies and processes for a multi-national support organization.
- Partnered with Sr Management and department leaders to ensure stakeholder satisfaction.
- Partnered with multiple BPO's ensuring offshore teams are prepared to provide world class technical support (involved international travel).
- Facilitated the unification of support processes, helped to create a cross-brand cross-functional technical support organization.
Operations Engineer
Endurance International Group Holdings Inc.
03.2014 - 09.2015
- Work directly with a wide range of internal Sales and Technical teams to provide technical expertise on SAAS and On-Prem solutions.
- Consistently met SLA's and requirements for all client support requests.
- Worked as the primary technical resource for a wide range of product deployments and customer implementations.
- Tasked with personally handling contact and providing solutions to extremely escalated clients.
- Tasked with training new hires in the technical department's policies and procedures.
- Adapted to the needs of my supervisors and the needs of my team members while communicating and staying goal oriented.
Education
Associate of Science - Computer And Information Sciences
Mesa Community College
Mesa, AZSkills
- Customer-centric
- Problem-solving
- Challenger Sales
- Pre-sales
- Presentation Skills
- Relationship Building
- Technical consulting
- Solution selling
- Technical account management
- Situational Leadership II
- CortexXDR/XSIAM
- CrowdStrike
- SentinelOne
- Defender
- Carbon Black
- Extrahop
- Mimecast
- Proofpoint
- Ironscales
- Azure Sentinel
- Exabeem
- Azure
- AWS
- SIEM
- XDR
- NDR
- Linux
- Windows
- TCP/IP
- Cisco
- Brocade
- Palo Alto
- MySQL
- MSSQL
- Python
- KQL
- XML
References
Daniel Jones, (480)540-9224, VP of Enterprise Sales
Andrew Gilbert, (719)210-2670, Director of Customer Support
Timeline
Cyber Security Sales Engineer /Technical Account Manager
Lumifi Cyber.
12.2021 - Current
Solutions Engineer
Limelight Networks.
09.2020 - 12.2021
Sr. Technical Support Manager
Ipro Tech LLC.
12.2018 - 07.2020
Sr. Manager, Advanced Technical Support
Endurance International Group Holdings Inc.
09.2015 - 10.2018
Operations Engineer
Endurance International Group Holdings Inc.
03.2014 - 09.2015
Associate of Science - Computer And Information Sciences
Mesa Community College
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