Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Joseph Belcher

Glen Daniel

Summary

Dynamic Maintenance Technician with proven expertise at ResCare in preventive maintenance and mechanical troubleshooting. Recognized for enhancing equipment functionality and fostering a safe work environment. Skilled in using hand and power tools, while effectively training new employees and resolving issues efficiently. Committed to continuous improvement and organizational growth.

Overview

19
19
years of professional experience

Work History

Maintenance Technician

ResCare
02.2019 - 11.2024
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Inspected and maintained equipment to keep items in top working condition.
  • Followed safety protocols to minimize workplace accidents.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
  • Installed new locks, door handles, and door closers.
  • Improved equipment functionality by conducting regular maintenance checks and repairs.
  • Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
  • Trained new employees on proper use and care of tools, machinery, and safety protocols.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
  • Move clients to new homes.
  • Install and maintain dishwashers, washers, dryers, stoves and refrigerators.
  • Repair cracks and holes in drywall and sheet rock.
  • Complete work orders that were sent for each house and group home.

Manager

Cheers of Beckley
01.2010 - 02.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Lottery Attendant

Robins Place
02.2015 - 02.2018
  • Managed inventory levels of lottery supplies, ensuring availability for continued sales operations.
  • Maintained a clean and organized work area, contributing to a comfortable environment for customers.
  • Adhered to strict security protocols for sensitive data handling and cash management in compliance with state regulations.
  • Supported overall store operations as needed by assisting with product stocking or cashier duties during busy periods or staff shortages.
  • Kept up-to-date with changing lottery rules and regulations, allowing for accurate information sharing with customers.
  • Enhanced the overall customer experience by maintaining a friendly and approachable demeanor, fostering positive relationships with regular patrons.
  • Worked collaboratively with team members to create a positive work atmosphere and deliver outstanding customer experiences.
  • Promoted responsible gaming practices by monitoring customer behavior and intervening when necessary.
  • Ensured accuracy in ticket dispensing and money handling for smooth lottery operations.
  • Processed winning tickets promptly while verifying identification documents according to established guidelines.
  • Completed daily sales reports accurately, ensuring proper documentation of transactions and revenue generation.
  • Educated new employees on lottery procedures, contributing to successful onboarding processes for staff members.
  • Enhanced customer satisfaction by efficiently processing lottery transactions and providing prompt service.
  • Performed regular maintenance on lottery machines to ensure optimal functionality and prevent downtime or disruptions in service.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and guiding customers through the lottery process.
  • Handled high volume of customers efficiently during peak hours, minimizing wait times and maximizing sales opportunities.
  • Resolved customer disputes calmly and professionally, maintaining a positive store reputation within the community.
  • Assisted customers with lottery game selection, increasing their chances of winning and promoting repeat business.
  • Collected fees for services and games, managing $Amount in cash daily maintaining compliance with State gambling laws.
  • Stayed informed about jackpot amounts and special promotions, enabling effective communication with customers regarding potential winnings.

Underground Coal Miner

Massey
02.2006 - 05.2007
  • Ensured compliance with federal regulations, maintaining accurate records of ventilation plans and methane testing results.
  • Increased overall mine productivity through the efficient operation of longwall shearer machines during coal extraction processes.
  • Strengthened teamwork among crew members through effective communication and collaboration during mining tasks.
  • Fostered a culture of safety awareness through regular participation in safety meetings and training sessions with fellow miners.
  • Conducted regular maintenance on personal protective equipment, ensuring optimal functionality and reliability in hazardous conditions.
  • Mitigated potential hazards with preemptive identification and rectification of unsafe conditions within the mine environment.
  • Enhanced safety measures by diligently inspecting underground mining operations and equipment.
  • Successfully inspected safety of equipment for moving, lifting and drilling.
  • Demonstrated adaptability by working in various roles within the mine, including face worker, haulage operator, and belt mechanic duties.
  • Advanced operational efficiency by troubleshooting common mechanical problems on underground mining equipment.
  • Reduced downtimes by promptly addressing maintenance issues on heavy machinery such as continuous miners and roof bolters.
  • Consistently met production targets while prioritizing workplace safety standards throughout daily tasks in high-pressure environments.
  • Observed hand signals, grade stakes and other markings when operating machines.
  • Ran machines safely in fast-paced environments deep underground.

Education

GED - General Studies

Liberty High School
Glen Daniel, WV

Skills

  • Preventive Maintenance
  • Building maintenance
  • Mechanical troubleshooting
  • Troubleshooting skills
  • Safety awareness
  • Hand and power tools
  • Electrical troubleshooting
  • Mechanical repair
  • Parts replacement
  • Equipment installation
  • Equipment Repair
  • Hand tools expertise
  • Tool management
  • Plumbing
  • Drywall repair
  • Painting
  • Plumbing repairs
  • Drywalling
  • Door hardware
  • Electrical panels
  • Mechanical expertise
  • Machine lubrication
  • Lighting systems
  • Supply management
  • Air compressors
  • Organized nature
  • Project management
  • Battery maintenance
  • Refrigeration systems
  • Codes compliance
  • Air filtration
  • Fire alarm systems
  • Problem-solving
  • Organizational growth
  • Grounds upkeep
  • Roof maintenance
  • Power and hand tool use
  • Snow clearing
  • Plumbing repair
  • Flooring repair
  • Willing to learn
  • Equipment troubleshooting
  • Clear communication
  • Wiring installation and repair
  • General Plumbing

References

Machelle Barton (Rescare Mgr) - 304-250-5479

Edward Neff (Friend)- 304-575-5394

Rachel Belcher (HR Director Rescare)-

304-237-6009

Timeline

Maintenance Technician

ResCare
02.2019 - 11.2024

Lottery Attendant

Robins Place
02.2015 - 02.2018

Manager

Cheers of Beckley
01.2010 - 02.2019

Underground Coal Miner

Massey
02.2006 - 05.2007

GED - General Studies

Liberty High School

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